Melissa Voss
Egg Harbor Township,NJ
Summary
Dynamic individual with a versatile background in patient access and retail sales. Known for strong organizational skills and effective training capabilities, contributing to team performance and customer loyalty. Ready to utilize experience in a healthcare setting and customer service to take my skills to the next level of my career journey.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Access Registrar
AtlantiCare Regional Medical Center, Mainland Campus
Pomona, New Jersey
05.2025 - Current
- Registered patients and verified insurance information for smooth admissions.
- Assisted patients with forms and provided guidance on registration processes.
- Collaborated with medical staff to ensure timely patient access and services.
- Addressed patient inquiries and resolved issues related to registration promptly.
- Trained new staff on registration procedures and best practices at AtlantiCare.
- Ensured confidentiality of patient information, adhering to HIPAA regulations.
- Collaborated with departments to ensure timely receipt of documentation prior to patient registration.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Utilized insurance portals such as NJMMIS, Availity, Tricare, Novitasphere, and Relay Clearance to verify accurate insurance information and timely collection of copays.
- Greeted patients and visitors in a professional manner, providing assistance.
- Ensured accuracy of all patient registration forms during processing.
- Worked in both the er and labor and delivery areas and gained valuable experience on how to treat people on the best and worst days in their lives
- completed accurately and efficiently.
Sales Lead
Boscov's
Toms River, New Jersey
02.2022 - 05.2025
- Exceeded department productivity and accuracy expectations through effective sales strategies.
- Cultivated strong customer relationships that enhanced loyalty and encouraged repeat business.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory levels to ensure optimal stock for customer demands.
- Coordinated cross-departmental communication to streamline operations.
- Resolved customer complaints efficiently while upholding quality standards.
- Maintained attractive merchandise displays to maximize sales opportunities.
- Used exceptional verbal skills to engage customers and determine needs.
- Resolved customer complaints efficiently while maintaining quality standards.
- Exceeded departmental expectations for productivity and accuracy levels.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged with customers to assess needs and recommend tailored products and services.
- Processed cash transactions accurately and efficiently during high-volume periods.
- Maintained organized cash drawers, ensuring proper counting and tracking of funds.
- Trained new staff on cash handling procedures and company policies to ensure compliance.
- Processed customer payments efficiently at point of sale. accurately and efficiently with a POS system.
Set Helper
Cherry Hill Programs
Toms River, New Jersey
02.2018 - 12.2021
- Ensured smooth event operations and guest experiences through effective team collaboration.
- Managed inventory of props and decorations for various holidays to enhance event aesthetics.
- Facilitated positive relationships between customers and crew for successful holiday photo transactions.
- Utilized strong interpersonal skills alongside technical expertise in computers, cameras, and photo printers.
Education
GED -
Manchester Township High School
101 Hawks Way, Manchester, NJ 0875902-2020
Skills
- Patient registration
- Insurance verification
- Eligibility determination
- HIPAA compliance
- Medical terminology
- Health insurance knowledge
- Workflow optimization
- Problem solving
- Effective communication
- Team leadership
- Training and mentoring
- Time management
- Strong organization
- Customer relationship management
- Attention to detail
- Conflict resolution
- Customer retention
- Team collaboration
- Inventory management
- Cash handling
- Visual merchandising
- Merchandise flow
- Stockroom management
- Friendly and outgoing
- Strong empathy
Certification
- CRCR Certified
Timeline
Patient Access Registrar
AtlantiCare Regional Medical Center, Mainland Campus
05.2025 - Current
Sales Lead
Boscov's
02.2022 - 05.2025
Set Helper
Cherry Hill Programs
02.2018 - 12.2021
GED -
Manchester Township High School