Melissa Walls
Aberdeen,WA
Summary
Hardworking individual, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Worked many different jobs and careers inbetween raising my family, I am ready and able to continue growing for that long term career challege.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department of Homeland Security
SeaTac, WA
03.2023 - 11.2023
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Upheld strong customer service standards while completing screenings.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated effectively with team members while performing duties under pressure.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
Program Assistant
The Red Barn Youth Center
Lakebay, WA
09.2021 - 06.2022
- Administered recreation programs to keep activities running smoothly to serve 15+ youth.
- Actively monitored participant behavior and provided guidance when needed.
- Encouraged youth involvement in extracurricular programs by providing information regarding available resources.
- Mentored youth on personal development topics such as goal setting, decision making, conflict resolution, communication skills.
- Adhered to organizational policies and procedures while maintaining confidentiality standards at all times.
- Provided assistance with homework completion and tutoring services when needed.
- Enforced rules and regulations within the program while encouraging a positive learning environment.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
College Bookstore Clerk
Tacoma Community College
Tacoma, WA
04.2017 - 09.2019
- Greeted customers and provided assistance with locating desired items.
- Provided customer service by answering questions about products and services offered by the bookstore.
- Working front desk book counter, organizing and making sure students got correct books for classes each quarter.
- Processed payments for book purchases using a POS system. Reconciling cash drawer each night.
- Working with co-workers and managers to do a quarterly and yearly inventory of books, school supplies, including clothing and food.
- Organized shelves and displays to ensure merchandise was attractively presented.
- Checked in inventory delivered by suppliers for restocking of food items and refrigerated items.
- Facilitated communications between customers and managers regarding issues or concerns.
- Trained new staff members on proper operating procedures of the bookstore.
Skills
- Customer Service and Assistance
- Integrity and Honesty
- Surveillance Monitoring
- Policy Enforcement
- Passport Checks
- Customer Relations Skills
- Stress Tolerance
- Organizational Abilities
- Store Organization
- Youth Supervision
- Youth Mentoring
- Parent Communication
- Youth Guidance
Certification
- HIV/AIDS Brief Risk Intervention & Air/Blood-borne Pathogens Training 2019 Tacoma Community College
References
References available upon request.
Timeline
Transportation Security Officer
Department of Homeland Security
03.2023 - 11.2023
Program Assistant
The Red Barn Youth Center
09.2021 - 06.2022
College Bookstore Clerk
Tacoma Community College
04.2017 - 09.2019
Similar Profiles
Ahmad PringleAhmad Pringle
Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)
Jennifer WendlingJennifer Wendling
IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)
REBECCA L. MICHALEKREBECCA L. MICHALEK
Chief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human RescourcesChief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human Rescources
Scott WigginsScott Wiggins
Branch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland SecurityBranch Chief, Emergency Communications Division at Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of Homeland Security
John CooperJohn Cooper
Emergency Substitute Teacher at Aberdeen and Hoquiam School DistrictEmergency Substitute Teacher at Aberdeen and Hoquiam School District