Melissa Welbaum
Troy,OH
Summary
Driven Manager with a proven track record at Culver’s, excelling in team leadership and strategic planning. Skilled in fostering staff development and enhancing operational efficiency, resulting in a 20% increase in customer satisfaction. Expert in complex problem-solving and maintaining high standards of customer service, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Culver’s
2100 W Main St
09.2018 - Current
Manager
Panera Bread
1920 W Main St
12.2016 - 06.2018
Managing of staff and stores daily operations.
Cash handling, balancing of tills and safe.
Staff scheduling
Safety procedures
Problem solving
Team building
Customer service
Interviews, hiring and orientation, onboarding
Customer Service Cashier
Kohls Department Store
1869 W Main St
11.2015 - 06.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Diploma -
Troy High School
Troy, OH1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Policy Implementation
- Customer Service
- Decision-Making
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Goal Setting
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Employee Development
- Self Motivation
Certification
Serve safe Manager Level 2
Timeline
Manager
Culver’s
09.2018 - Current
Manager
Panera Bread
12.2016 - 06.2018
Customer Service Cashier
Kohls Department Store
11.2015 - 06.2017
Diploma -
Troy High School