Melissa Williamson
Murrells Inlet,SC
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Administrative Assistant
Kroger
10.2021 - Current
- Scheduled interviews, onboarding tasks, and training sessions for new team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities; promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Processed Payroll in a timely manner
- Reviewed Timecards of all associates
Lead Scan Coordinator
Kroger
06.2021 - 09.2021
- Led scan accuracy workflows across departments, resolving pricing discrepancies and maintaining compliant item data.
- Trained associates on scanning procedures, ensuring consistent data entry and pricing integrity.
- Coordinated weekly sign, label, and shelf tag updates to support accurate storewide pricing execution.
- Monitored scanner and POS issues, partnering with teams to correct item file errors quickly.
- Reviewed ad changes and promotional updates, aligning scans with corporate pricing standards.
- Coordinated with department managers to ensure proper execution of pricing updates and sales promotions.
- Conducted regular audits to maintain accurate pricing information, minimizing errors and customer complaints.
- Managed price change workload effectively, ensuring timely completion of all tasks within deadlines.
- Trained and mentored new scan coordinators, promoting teamwork and boosting overall efficiency.
- Maintained up-to-date knowledge on company policies, state regulations, and industry best practices related to pricing compliance.
- Resolved scanning issues promptly, maintaining a smooth workflow in the front-end operations.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
Pharmacy Technician
Kroger
11.2018 - 06.2021
- Prepared medication orders and compounded basic prescriptions under pharmacist supervision.
- Measured, counted, and packaged medications following established pharmacy procedures.
- Maintained organized inventory by restocking shelves, checking expiration dates, and removing outdated stock.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Cashier/Assistant Manager
Scotchman Gas Station
03.2017 - 07.2018
- Supervised cashier workflows and maintained smooth register coverage during peak customer traffic.
- Processed cash, card, and mobile payments accurately while balancing daily drawer totals.
- Trained new cashiers on POS procedures, customer service standards, and transaction accuracy.
- Resolved register discrepancies and corrected tender errors to protect cash control.
- Supported opening and closing routines, including tills, store readiness, and shift handoff.
- Enforced age-restricted sales procedures for tobacco, alcohol, and lottery transactions.
- Monitored convenience store inventory, restocked high-demand items, and reported shortages promptly.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Built positive relationships with customers to increase repeat business.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
Veterinary Technician
Orangetown Animal Hospital
05.2009 - 04.2010
- Monitored anesthesia and recovery, maintaining patient stability during surgical procedures.
- Assisted veterinarians with exams, treatments, and patient restraint for safe, efficient care.
- Collected samples and performed in-house lab testing to support accurate diagnoses.
- Prepared exam rooms, surgical instruments, and treatment areas according to hospital protocols.
- Educated clients on post-operative care, medication instructions, and preventive health recommendations.
- Documented patient records, treatment notes, and lab results with consistency and precision.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Bank Teller
Provident Bank
02.2008 - 02.2009
- Processed deposits, withdrawals, and loan payments with accuracy and policy compliance.
- Balanced cash drawer and resolved discrepancies using careful transaction verification.
- Assisted customers with account inquiries, service requests, and basic banking products.
- Identified suspicious activity and followed bank procedures for fraud prevention.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Pharmacy Technician
Schultz Pharmacy
06.2007 - 01.2008
- Filled prescriptions accurately using pharmacy software and verified medication labels for dispensing.
- Measured, counted, and packaged medications following established pharmacy procedures.
- Assisted pharmacists with prescription processing, insurance claims, and patient information updates.
- Responded to customer questions, directing refill requests and prescription concerns to pharmacists.
- Handled all financial transactions
- Supported workflow by managing phone calls, filing records, and coordinating prescription pickups.
- Followed HIPAA and safety procedures while handling confidential patient and medication information.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Collected co-payments or full payments from customers.
Education
GED -
North Rockland High School
Thiells, NYSkills
- Office administration
- Employee onboarding
- Payroll processing
- Scheduling
- Data management
- Customer service
- Computer literacy
- Time management
- Strong problem solver
Certification
- National Registry of Food Safety Professionals License - July 17,2025-July 17,2030
Timeline
Administrative Assistant
Kroger
10.2021 - Current
Lead Scan Coordinator
Kroger
06.2021 - 09.2021
Pharmacy Technician
Kroger
11.2018 - 06.2021
Cashier/Assistant Manager
Scotchman Gas Station
03.2017 - 07.2018
Veterinary Technician
Orangetown Animal Hospital
05.2009 - 04.2010
Bank Teller
Provident Bank
02.2008 - 02.2009
Pharmacy Technician
Schultz Pharmacy
06.2007 - 01.2008
GED -
North Rockland High School