MELISSA ZEA GONZALEZ
390 Mountain Ave Revere,MA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Battery Wharf Hotel
Boston
03.2024 - 06.2024
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business..
Server
Lupita's Mexican Restaurant
Revere
01.2023 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
VIP Cocktail Server
The Tall Ship
Boston, MA
07.2021 - 11.2023
- Able to work with tables of more than 20 guests each
- Assist guests regarding all beverage menu items in an informative and helpful way
- Good communication and guest relation services
- Able to work independently with minimal supervision, as well as working with others in a team environment
- Organized, reliable, and trustworthy
- Outstanding cash handling capability
- Monitored restaurant activity to determine seating and dining flow
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Prepared cash receipts after close, facilitating bank deposits
Banquet Server
Maggiano's little italy
Boston, MA
07.2019 - 12.2019
- Set up tables for incoming guests
- Ensure all server stations were properly stocked
- Communicate with hostess to ensure the best service every shift
- Ensure proper cleaning of tables and server stations
- Complete any necessary side work
- Bartending and food running depending on the event
- Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed
Education
High School Diploma -
Marco Fidel Suarez
Medellin12.2015
Skills
- Customer Relations
- Cooperative Attitude
- Cash Register Operation
- Liquor Law Compliance
- Customer Assistance
Certification
Tips On-premise alcohol server
Languages
Spanish
Native or Bilingual
Timeline
Server
Battery Wharf Hotel
03.2024 - 06.2024
Server
Lupita's Mexican Restaurant
01.2023 - 02.2024
VIP Cocktail Server
The Tall Ship
07.2021 - 11.2023
Banquet Server
Maggiano's little italy
07.2019 - 12.2019
High School Diploma -
Marco Fidel Suarez