Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melisa West

Washington,DC

Summary

Highly-motivated employee with desire to take on new challenges. 10+ years of strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively supervised and unsupervised. Dedicated to excellence with top-notch skills in issue resolution and guest satisfaction. Demonstrates proficiency in communication and organizational taskings, ensuring efficient and welcoming reception services.

Overview

10
10
years of professional experience

Work History

Concierge

Windsor Communities
Washington, DC
10.2022 - 09.2024
  • Greeted customers and answered their inquiries regarding building services, amenities, and local attractions.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.

Front Desk Concierge Manager

HireOne Staffing
Washington, DC
11.2020 - 10.2022
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Handled incoming packages and facilitated timely notifications to residents, enhancing the delivery management system.
  • Aid guests with amenity reservations, issuance of room keys while maintaining tracking records, contributing to the seamless operation of facility service.
  • Developed relationships with vendors in order to provide quality services at competitive prices.
  • Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
  • Supervised daily operations of the front desk employees in the absence of the District Manager.
  • Monitored the lobby area to ensure a clean environment that was conducive to business operations.

Shift Supervisor

Starbucks
Washington, DC
12.2015 - 04.2019
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Front End Supervisor

Marshalls & HomeGoods
Washington, DC
10.2014 - 11.2015
  • Maintained accurate records of inventory, sales, and employees.
  • Trained new employees in customer service techniques and store policies.
  • Conducted regular performance evaluations of front end personnel.
  • Ensured adequate staffing levels during peak business hours.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.

Education

High School Diploma -

Parkdale High School
Riverdale, MD
05-2003

Skills

  • Customer Service
  • Quality Assurance
  • Guest Relations
  • Travel Coordination
  • Reservation coordination
  • Administrative Support and Operations
  • Theft Prevention
  • Staff Development
  • Back office operations
  • Microsoft office

Timeline

Concierge

Windsor Communities
10.2022 - 09.2024

Front Desk Concierge Manager

HireOne Staffing
11.2020 - 10.2022

Shift Supervisor

Starbucks
12.2015 - 04.2019

Front End Supervisor

Marshalls & HomeGoods
10.2014 - 11.2015

High School Diploma -

Parkdale High School

Similar Profiles

CREATE PROFILE
Melisa West