Mellissa Braendle
Pendleton,USA
Summary
Professional in healthcare administration with expertise in managing medical office operations. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
AnMed Health Gastroenterology
Anderson, SC
10.2024 - 07.2025
- Used EPIC to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Medical Office Specialist
AnMed Health Piedmont Surgical
Anderson, SC
11.2023 - 10.2024
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Election Services Coordinator
Anderson County Voter Registration and Elections
Anderson, SC
01.2021 - Current
- Establish elections in statewide database system.
- Responsible for mailing all absentee by mail ballots to the voters of Anderson County, SC.
- Maintain absentee by mail requests in a very organized and detailed setting.
- Maintain UOCAVA requests and meet by law deadlines for sending ballots to overseas citizens/military.
- Responsible for loading the election database to early voting equipment for all early voting sites.
- Responsible for opening and closing of election equipment during early voting.
- Responsible for the opening process of absentee by mail ballots.
Precinct Coordinator
Anderson County Voter Registration and Elections
Anderson, SC
08.2016 - 01.2021
- Established polling locations while under direct supervision of the DOJ while following all ADA guidelines.
- Maintained good relationships with polling places that allow voting at their location.
- Recruited election workers.
- Conducted training classes for election workers before each election.
- Maintained all training records for election workers to send to the State Election Commission as required by law.
- Assisted other departments with voter registration and absentee voting.
Receptionist
Magnolia Veterinary Hospital
Anderson, SC
03.2010 - 08.2016
- Updated and recorded customer or client information to maintain accounts.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted head receptionist with scheduling and training of new employees.
Pharmacy Technician
CVS Pharmacy
Pelzer, SC
08.2002 - 08.2008
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted Lead technician with scheduling and inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
NREMT-B
Williamston EMS
Williamston, SC
12.2003 - 01.2007
- Administered first aid treatment or life support in prehospital settings.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Documented patient information, condition and treatment while protecting confidentiality and patient rights.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Worked under high stress while minimizing mistakes.
Education
High School Diploma -
Wren High School
Piedmont, SC05.2003
Some College (No Degree) - Emergency Medical Technician
Greenville Technical College
Greenville, SCSkills
- Medical documentation
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment setting
- Multitasking and organization
- EMR software
- EPIC
- Patient referral
- Problem-solving
- Attention to detail
- Payment collection and processing
Certification
Training and Certification from the State Election Commission.
Timeline
Medical Office Specialist
AnMed Health Gastroenterology
10.2024 - 07.2025
Medical Office Specialist
AnMed Health Piedmont Surgical
11.2023 - 10.2024
Election Services Coordinator
Anderson County Voter Registration and Elections
01.2021 - Current
Precinct Coordinator
Anderson County Voter Registration and Elections
08.2016 - 01.2021
Receptionist
Magnolia Veterinary Hospital
03.2010 - 08.2016
NREMT-B
Williamston EMS
12.2003 - 01.2007
Pharmacy Technician
CVS Pharmacy
08.2002 - 08.2008
Some College (No Degree) - Emergency Medical Technician
Greenville Technical College
High School Diploma -
Wren High School