Mellissia Slawson
Paso Robles,CA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Sales Associate
Boyd’s Tobacco and Elegant Gifts
Paso Robles
04.2022 - 12.2024
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer needs to provide assistance and information on product features.
- Attended monthly team meetings to review performance goals and objectives.
- Processed morning and night register reports
- Performed opening duties such as cleaning shop and cigar lounge
- Performed total store inventory reports
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Bagged or packaged purchases and wrapped gifts.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Collected payments and provided accurate change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Worked with fellow sales team members to achieve group targets.
Teacher's Assistant
Almond Acres Charter Academy
Paso Robles
09.2015 - 06.2016
- Maintained accurate records of student attendance, grades, and behavior reports.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Utilized educational technology to enhance classroom learning.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Monitored student progress, providing feedback and support as needed.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Provided one-on-one support to students requiring additional assistance.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Proctored examinations and monitored for cheating.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Explained class procedures, lab policies and important dates.
- Coordinated with teachers to identify and support students with special needs.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Tutored students in course material to improve comprehension.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created and maintained a safe and engaging learning environment for all students.
Education
Bachelor of Arts - Liberal Studies
California State University, Chico
Chico, CA05-2006
Associate of Arts - General Studies
Cuesta College
San Luis Obispo, CA05-2002
High School Diploma -
Paso Robles High School
Paso Robles06-1999
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Prospecting and telemarketing
- Verbal/written communication
- Display setup
- Inventory tracking
- Client retention strategies
- Payment processing
- Exceptional customer service
- Multi-tasking strength
- Hospitality and accommodation
- Friendly and outgoing
- Product promotions
- Time management
- Negotiation tactics
- Persuasion techniques
- Sales goals attainment
- Verbal and written communication
- Cash register operation
- Energetic self-starter
- Retail merchandising expertise
- Money handling
- Cash handling accuracy
- Listening skills
- Cleaning techniques
- Contact follow-up
- Building rapport
- Reading comprehension skills
- Inventory control
- Money transfer systems
- Sales trends
- Sales training
- Customer needs assessment
- Retail store operations
- POS system operation
- Product sales
- Goal tracking
- Customer service
- Service oriented
- Outgoing personality
- Exchange coordination
- Policy and procedure adherence
- Brand promotion
- Client account management
- Cash handling
- Problem-solving skills
- Fitting room maintenance
- Upselling and cross selling
- Sales strategies
- Meeting deadlines
- Sales development
- Problem-solving
- Order processing
- Guest relations
- Point of sale operation
- Task prioritization
- Goal oriented
- Dining area maintenance
- Product recommendations
- Merchandise display
- Store opening and closing
- Merchandising
- Excellent people skills
- Product demonstrations
Timeline
Sales Associate
Boyd’s Tobacco and Elegant Gifts
04.2022 - 12.2024
Teacher's Assistant
Almond Acres Charter Academy
09.2015 - 06.2016
Bachelor of Arts - Liberal Studies
California State University, Chico
Associate of Arts - General Studies
Cuesta College
High School Diploma -
Paso Robles High School