Melonee Jones
Guntown,MS
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
19
19
years of professional experience
Work History
Office Assistant
Right Choice Insurance Solutions
Tupelo, MS
04.2025 - Current
- High-Value Responsibility Gaps for Office Assistant at Right Choice Insurance Solutions
- Managed incoming and outgoing correspondence, ensuring timely communication with clients.
- Coordinated scheduling for office meetings and appointments, optimizing team availability and efficiency.
- Maintained organized filing systems for sensitive documents, adhering to compliance protocols within the insurance sector.
Traffic Analyst
Material Handling Systems, Inc.
09.2020 - 05.2025
- Inputs freight charges
- Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
- Processes daily orders and creates bill of ladings
- Prepares loads for shipment
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Works with the entire logistics team to make sure all freight is handled and shipped correctly
Logistics Coordinator
Master-Bilt Products
06.2019 - 09.2020
- Facilitate the shipping of products from one destination to another
- Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
- Receives products and coordinates delivery
- Prepares loads for shipment
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Used Microsoft Excel to keep track of incoming truck loads and scheduled loads which included carrier information, pickup date, and trailer information
- Works with the entire logistics team to make sure all freight is handled and shipped correctly
Collector
Alliance Collection Services
01.2019 - 06.2019
- Contacted consumers about debts owed
- Took payments and set up arrangements
- Took the time to listen to the consumer as well as provide excellence service.
Customer Care Representative
ACCO Brands
08.2014 - 12.2018
- Maintain accounts for Costco, Sam’s Club, and Wal-Mart and other small accounts
- Confer with customers by telephone to provide information about products and services, enter orders, cancel accounts, and obtain details of complaints
- Check to ensure that appropriate changes are made to resolve customers’ problems
- Uphold professional attitude, service excellence, and high level of customer satisfaction
- Provided daily reports using pivot tables in Excel detailing open orders with information regarding pricing, stock (available and unavailable), and shipping details
- Experience in SAP and Oracle software
- Demonstrates problem solving and analytical skills by solving complex problems by utilizing a combination or research, creativity, and critical thinking.
Customer Care Representative
Asurion
11.2012 - 07.2014
- Provided technical support for customers who had issues with their satellite service
- Resolved customers’ service or billing complaints
- Referred unresolved customer grievances to designated departments for further investigation.
Cashier
Kohl's
03.2011 - 05.2012
- Processed transactions and provided prompt and courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality.
Customer Service Representative
Waste Management Inc.
01.2007 - 10.2008
- Received calls from customers from 6 different market areas about their waste services
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, and comments
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Maintained a high level of confidentiality while accessing customer accounts.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
05-2016
Skills
- Microsoft Office
- Excel
- SAP
- Oracle
- Typing
- Customer Service
- Logistics
- Problem Solving
- Order Management
- Transportation
- Billing
- Account Management
- Team Collaboration
- Data Analysis
- Coding
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- File organization
- Organizing and categorizing
- Resourceful
- Administrative support
Timeline
Office Assistant
Right Choice Insurance Solutions
04.2025 - Current
Traffic Analyst
Material Handling Systems, Inc.
09.2020 - 05.2025
Logistics Coordinator
Master-Bilt Products
06.2019 - 09.2020
Collector
Alliance Collection Services
01.2019 - 06.2019
Customer Care Representative
ACCO Brands
08.2014 - 12.2018
Customer Care Representative
Asurion
11.2012 - 07.2014
Cashier
Kohl's
03.2011 - 05.2012
Customer Service Representative
Waste Management Inc.
01.2007 - 10.2008
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
LINKS
LinkedIn