Melquedeza Williams
Brookhaven,GA
Summary
Customer-focused professional with expertise in troubleshooting, transaction processing, and communication. Committed to maintaining organized environments while enhancing customer satisfaction. Experienced in providing technical support, ensuring adherence to safety protocols, and contributing to operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam's Club
Brookhaven, GA
02.2026 - Current
- Assisted members with product inquiries and navigation to enhance shopping experience.
- Processed member transactions efficiently at the checkout.
- Engaged with members to build rapport and resolve concerns, improving customer satisfaction.
- Followed safety protocols to ensure a secure shopping environment.
Housekeeping Room Attendant
ATL GA Staffing
Atlanta, GA
10.2025 - 02.2026
- Thoroughly and efficiently cleaned assigned guest rooms to enhance guest experience.
- Replenished linens, towels, and toiletries in guest accommodations.
- Reported maintenance issues for prompt resolution, ensuring guest satisfaction.
- Followed safety protocols while using cleaning chemicals and equipment.
- Maintained cleanliness in common areas and hallways consistently.
- Addressed guest requests promptly to deliver excellent customer service.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Team Member
Sweetgreen
Atlanta, GA
09.2025 - 10.2025
- Prepared fresh ingredients for daily menu offerings.
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Ensured cleanliness and organization of workstations to support safe and efficient food preparation.
- Worked with team members to streamline service flow and improve overall customer satisfaction.
- Followed food safety guidelines and sanitation practices diligently.
- Operated kitchen equipment safely and effectively during meal prep.
- Stocked supplies and restocked items throughout shifts.
Customer Advisor 1
Concentrix
Cagayan de Oro City, Philippines
07.2024 - 07.2025
- Provided timely chat support to customers, addressing inquiries and resolving issues.
- Utilized company software to track and manage customer interactions, ensuring accurate records for follow-up.
- Maintained up-to-date knowledge of products and services for accurate assistance.
- Collaborated with team members to share insights, enhancing service quality through collective knowledge.
- Documented customer feedback for team reviews, contributing to process enhancements and improved customer experiences.
- Monitored chat queues for incoming requests from customers requiring assistance.
Customer Service Representative
Ubiquity Global Services Philippines
Cagayan de Oro City, Philippines
02.2023 - 04.2024
- Resolved customer complaints using active listening and problem-solving skills.
- Answered incoming customer calls, addressing inquiries to enhance customer satisfaction.
- Provided product information and guided customers through service options.
- Maintained professionalism during customer interactions via phone or email, fostering positive relationships.
- Collaborated with team members to manage high call volumes, ensuring timely responses to customer needs.
- Documented customer interactions accurately in the call tracking system.
Education
Associate of Applied Science - Hospitality Management
Southern Philippines College
Philippines03-2012
Skills
- Customer service
- Transaction processing
- Inventory management
- Safety compliance
- Troubleshooting
- Cash handling
- Product knowledge
- Communication skills
Languages
English
Professional
Certification
General Virtual Assistance - DICT (Department of Information And Communication Technology, Philippines)
Timeline
Member Specialist
Sam's Club
02.2026 - Current
Housekeeping Room Attendant
ATL GA Staffing
10.2025 - 02.2026
Team Member
Sweetgreen
09.2025 - 10.2025
Customer Advisor 1
Concentrix
07.2024 - 07.2025
Customer Service Representative
Ubiquity Global Services Philippines
02.2023 - 04.2024
Associate of Applied Science - Hospitality Management
Southern Philippines College