Melvina Chapman
FORT SAM HOUSTON
Summary
Brings a wealth of operational expertise in patient coordination, administrative support, and document management. Effectively enhances service delivery through meticulous attention to detail, resource allocation, and a commitment to improving patient access and satisfaction in various healthcare settings.
Overview
27
27
years of professional experience
Work History
Intake Coordinator
Navian Hawaii
Honolulu, Hawaii
05.2022 - 07.2023
- Streamlined intake processes by promptly responding to referrals and gathering essential data.
- Ensured accurate entry of patient information into electronic medical records by deadlines.
- Maintained expertise in hospice admission criteria to optimize referral workflow efficiency.
- Coordinated patient admission visits with admissions team while updating referral sources.
- Established systematic follow-up for pending referrals through daily updates to admission tracker.
- Collaborated with community liaison and admissions RNs to compile documentation and resolve issues.
- Prepared detailed admission emails for next-day assignments, equipping care teams with client specifics.
Program Support Assistant
Landstuhl Regional Medical Center
Landstuhl, Germany
01.2021 - 07.2021
- Welcomed patients and visitors as initial point of contact, providing assistance in person and via phone.
- Coordinated patient appointment scheduling manually and in CHCS to ensure timely access to care.
- Obtains identifying information and determines the nature of the visit/call. Ensures eligibility for care and contacts Patient Administration for verification.
- Provides information regarding the practice, clinic, hospital policies, procedures, and location to patients, family members, staff, etc.
- Executed reception, record-keeping, and clerical duties to support efficient operations in ambulatory settings.
Operations Office Management to the President and CEO
Statewide Advocacy Network (SPAN)
Newark, NJ
08.2017 - 06.2020
- Supported the President and CEO with all administrative functions.
- Coordinated domestic and international travel arrangements, ensuring timely settlement of travel reimbursements.
- Liaised with finance department, leading monthly reconciliation efforts and addressing information requests.
- Scheduled and provided logistical support for department meetings, conferences, and teleconferences.
- Acted as staff liaison for the Board of Trustees and assisted with scheduling Board and special committee meetings.
- Prepared materials for board packets and distributed meeting minutes after board meetings to participants.
- Supported Director of Development in fundraising activities by planning and executing donor cultivation and fundraising events, enhancing donor engagement.
Recertification/Review Specialist
Solix/Employment Solutions
Parsippany, NJ
01.2016 - 05.2017
- Updated and managed Assurance Wireless customer accounts for timely recertification and review.
- Reviewed over 500 on-time accounts daily within a 5-minute timeline with zero returns.
- Processed over 500 worldwide government accounts, ensuring compliance for inspection and certification.
- Updated customer documentation for application review.
- Updated customer demographics to ensure valid and current data.
- Managed incoming calls, updating customer addresses, phone numbers, and service selections to maintain accurate records.
- Generated letters to customers for approval or denials of services.
Document Retrieval Specialist
PHX, INC.
Bedminster, NJ
01.2015 - 12.2016
- Contacted hospitals throughout the United States to obtain documents for auditing medical claims.
- Coordinated with hospitals nationwide to obtain itemized billing statements for medical and mental health claims.
- Obtained individual medical records, including but not limited to operative reports, history and physical observations, and implant reports, with admission and discharge summaries.
- Contacted each physician’s office for claims, invoices, and account rebilling.
- Maintained department document retrieval services to support audit and nurse reviews.
- Developed a more efficient process to make hospital information readily available.
- Managed 100+ inbound and outbound calls daily for companies managing over a billion dollars in client claims.
- Handling payment charges and uploading documents from insurance companies for all physicians.
Emergency Room Program Support Coordinator
Object Module, Inc.
East Orange, NJ
01.2005 - 12.2013
- Promptly admitted patients in need of medical care.
- Managed patient demographics, insurance verification, registration, billing inquiries, and claims processing to ensure seamless patient flow.
- Streamlined patient admission process to ensure timely access to medical care.
- Issued advisories to a team of physicians to ensure adherence to federal and state guidelines.
- Oversaw department database, conducted validation audits, verified reporting accuracy, and surveyed parents to enhance quality of care.
Finance Service Specialist
Verizon Wireless
Morristown, NJ
07.1998 - 01.2005
- Managed large accounts for companies with over a hundred employees, ensuring tailored service and support.
- Delivered financial assistance to customers on mobile devices and services, enhancing their understanding of available options.
- Guided customers in conducting business-related activities on mobile devices and billing options, facilitating smoother transactions.
- Provided technical support to customers who took various electronic transactions via mobile devices.
- Maintained a database of customer profiles, service packages, and payment plans.
Executive Assistant and Travel Department Coordinator
Sony Music & Electronic Group
New York, NY
01.1997 - 12.1999
- Coordinated administrative tasks, including travel scheduling, meeting planning, and support for Director of Global Travel.
- Prepared and updated reports and records on all meetings, projects, and events.
- Facilitated meaningful conversations with diverse audiences to enhance customer experience.
- Cultivated vendor relationships to ensure timely service delivery and payment processing.
- Oversaw auction and coordinated special events and fundraising activities for up to 1,000 attendees.
Education
High School Diploma -
East Orange High School
East Orange06-1986
Some College (No Degree) - Legal Secratary
TBI Business
Newark, NJSome College (No Degree) - Business Admistration
Gibbs College
Montclair, NJSkills
- Team leadership
- Resource allocation
- Community relations
- Documentation preparation
- Professionalism
- Administrative support
- Calendar management
- Confidential correspondence
Timeline
Intake Coordinator
Navian Hawaii
05.2022 - 07.2023
Program Support Assistant
Landstuhl Regional Medical Center
01.2021 - 07.2021
Operations Office Management to the President and CEO
Statewide Advocacy Network (SPAN)
08.2017 - 06.2020
Recertification/Review Specialist
Solix/Employment Solutions
01.2016 - 05.2017
Document Retrieval Specialist
PHX, INC.
01.2015 - 12.2016
Emergency Room Program Support Coordinator
Object Module, Inc.
01.2005 - 12.2013
Finance Service Specialist
Verizon Wireless
07.1998 - 01.2005
Executive Assistant and Travel Department Coordinator
Sony Music & Electronic Group
01.1997 - 12.1999
High School Diploma -
East Orange High School
Some College (No Degree) - Legal Secratary
TBI Business
Some College (No Degree) - Business Admistration
Gibbs College