Menachem Zussman
Denver,CO
Summary
Dynamic logistics professional with a proven track record at Central Bag and Burlap CO, excelling in project management and customer service. Successfully implemented data-driven improvements in logistics systems, enhancing efficiency and reducing costs. Adept at contract negotiation and employee training, driving significant growth and operational excellence. Resourceful Small Business Owner known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client satisfaction.
Overview
13
13
years of professional experience
Work History
Small Business Owner
M&T Trucking Corp
Denver, Colorado
11.2022 - Current
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Designed customer loyalty programs to increase sales revenue.
- Advised employees on best practices regarding safety protocols and procedures.
- Identified new technologies that could be used to improve efficiency and productivity.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Negotiated contracts with vendors, suppliers and customers.
- Created effective business plans to focus strategic decisions on long-term objectives.
Logistics Manager
Central Bag and Burlap CO
Denver, Colorado
08.2012 - 11.2022
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Established transportation cost standards and economical shipping practices.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Worked collaboratively with customers and staff at various levels.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Led and managed projects to support logistics efforts and plans.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Identified areas of improvement in existing logistics systems using data analytics tools.
Education
Bachelor of Arts - Education Administration
Ner Israel College
Baltimore, MD06-2002
Skills
- Customer service
- Business planning
- Contract negotiation
- Data analysis
- Project management
- Employee training
Timeline
Small Business Owner
M&T Trucking Corp
11.2022 - Current
Logistics Manager
Central Bag and Burlap CO
08.2012 - 11.2022
Bachelor of Arts - Education Administration
Ner Israel College
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