Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MENGISTU BEREKA

Cincinnati,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

CSR

Sunco Gas Station
05.2021 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

CSR

North Bend Market Inc
04.2018 - 03.2020
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

CSR

Montana BP Gas Station
07.2016 - 04.2018
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Accounting

St Mary's University College
Addis Ababa, Ethiopia
08.2011

High School Diploma -

Butajira Tec. School
Butajira, Ethiopia
08.1998

Skills

  • Stocking and Replenishing
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Staff Training

Languages

Amharic
Native or Bilingual
English
Professional Working

Timeline

CSR

Sunco Gas Station
05.2021 - 05.2022

CSR

North Bend Market Inc
04.2018 - 03.2020

CSR

Montana BP Gas Station
07.2016 - 04.2018

Bachelor of Arts - Accounting

St Mary's University College

High School Diploma -

Butajira Tec. School

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MENGISTU BEREKA