Mercedes Carter
Franklin,TN
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Sales Associate
Mountain High Outfitters
Franklin, TN
07.2024 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers with product selection, sizing and styling.
- Placed special orders or called other stores to find desired items.
- Used technology resources to assist customers in locating and selecting items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled returns and exchanges according to company policies.
Media and Marketing Team
Music City Grand Prix
Franklin
05.2021 - Current
- Conducted market research analysis to identify search query trends, real-time search and news media activity.
- Created daily content calendars for multiple accounts with the goal of increasing followership and website traffic.
- Scheduled content for publication on social media at ideal times.
- Utilized Twitter and Facebook to promote products, services and content.
- Improved search-related activities through ongoing analysis, experimentation or optimization tests.
- Reviewed website logs to analyze user behavior patterns with the aim of improving customer experience.
Church Youth Leader
Cross Point Church Of Christ
Brentwood , TN
01.2021 - Current
- Designed and executed volunteer events for entire youth ministry to give back to community.
- Attended missionary trips to various areas to help natives learn about religion and complete charity work.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Researched potential speakers or performers for special events hosted by the church's youth ministry program.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Established and maintained effective communication with parents and guardians, ensuring alignment on youth goals and activities.
- Planned and led weekly Bible study meetings and facilitated group activities for teenagers.
Babysitter
Self Employed Services
Brentwood , TN
05.2020 - 09.2024
- Ensured physical and social well-being of each child.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Balanced schedules to promote optimal rest, play and educational periods.
- Traveled with family to help with vacation activities and childcare.
- Tailoring activities based on the individual needs of each child under care.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Team Member
Chick-fil-A
Franklin, TN
02.2021 - 07.2024
- Addressed customer needs, responding to specific requests.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Upheld high standards of productivity and quality in operations.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
High School Diploma -
Brentwood High School
Brentwood 08-2026
Skills
- Retail loss prevention
- Retail store operations
- Negotiation tactics
- Sales trends
- Multi-tasking strength
- Display setup
- Brand promotion
- Hospitality and accommodation
- Excellent communication skills
- Energetic self-starter
- Verbal and written communication
- Service oriented
- Positive and professional
- Problem-solving
- Teamwork and collaboration
- Calm demeanor
- Customer service
- Professional demeanor
Timeline
Sales Associate
Mountain High Outfitters
07.2024 - Current
Media and Marketing Team
Music City Grand Prix
05.2021 - Current
Team Member
Chick-fil-A
02.2021 - 07.2024
Church Youth Leader
Cross Point Church Of Christ
01.2021 - Current
Babysitter
Self Employed Services
05.2020 - 09.2024
High School Diploma -
Brentwood High School