Mercedes Mongin
Guyton,GA
Summary
Proven leader with extensive experience in inventory management and customer service, notably at Lowe's Home Improvement. Excelled in enhancing team productivity and streamlining operations, achieving significant improvements in customer satisfaction and inventory accuracy. Skilled in problem-solving and workplace safety, adept at fostering growth and enforcing policies. Determined Department Supervisor with several years of experience in managing team of countless employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's Home Improvement
06.2019 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of several employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Nutrition Specialist
Kroger
07.2017 - 03.2019
Retail Department Manager
Walmart
04.2003 - 03.2005
Assistant Meat Department Manager
Foodlion Grocery Store
02.1990 - 03.1997
Education
GED -
Aiken Technical College
Aiken, SCSkills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Inventory Management
- Policy Enforcement
- Loss Prevention
- Safety and Security
- Multitasking and Prioritizing
- Cycle Counts and Audits
- Inventory and Stocking
Certification
- [Area of expertise] Licensed Order Picker Driver
- Licensed Reach Truck Driver
- Licensed Forklift Driver
Timeline
Department Supervisor
Lowe's Home Improvement
06.2019 - Current
Nutrition Specialist
Kroger
07.2017 - 03.2019
Retail Department Manager
Walmart
04.2003 - 03.2005
Assistant Meat Department Manager
Foodlion Grocery Store
02.1990 - 03.1997
GED -
Aiken Technical College
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