Mercedes Toney
Pine Hill
Summary
Any company I have the pleasure of representing, I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Door-to-Door Sales Representative
Sunrun
02.2023 - 10.2023
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Mobile Expert
T-Mobile
05.2019 - 01.2023
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining product benefits.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Car Salesman
Cherry Hill Dodge Chrysler Jeep Ram
04.2014 - 06.2015
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Liberal Arts And Sciences
Camden County College
Blackwood, NJCosmetology
Rizzeri Aveda School For Beauty And Wellness
Voorhees, NJ2013
High School Diploma -
Timber Creek Regional HS
Erial, Nj2011
Skills
- Critical Thinking
- Customer Satisfaction
- Administrative Support
- Closing Sales
- Strong Organizational Skills
- Leasing and Sales
Accomplishments
- Exceeded monthly quota 20+ times.
- Awarded “Employee of the Month” in 2021
- Awarded "Employee of the Month" in April and May of 2024
- Top 20% or Higher
Additional Information
- Authorized to work in the US for any employer
Timeline
Mobile Expert
T-Mobile
03.2024 - Current
Door-to-Door Sales Representative
Sunrun
02.2023 - 10.2023
Mobile Expert
T-Mobile
05.2019 - 01.2023
Car Salesman
Cherry Hill Dodge Chrysler Jeep Ram
04.2014 - 06.2015
Liberal Arts And Sciences
Camden County College
Cosmetology
Rizzeri Aveda School For Beauty And Wellness
High School Diploma -
Timber Creek Regional HS
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