Mercedes Torres
Buckeye,AZ
Summary
Highley motivated, flexible and productive individual with a seamless work ethic seeking a part time healthcare position. Self motivated professional with a solid customer service background, diligent attention to detail and hard working nature.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
OrthoArizona
Avondale, AZ
06/06/16 - Current
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
Manager
Wetzel's Pretzels
Phoenix, AZ
08.2011 - 11.2016
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Medical Assistant Extern
Canyon Orthopedic Surgeons
Avondale, AZ
05.2016 - 06.2016
- Demonstrated empathy and understanding when dealing with difficult situations involving patients.
- Assisted with minor office tasks such as photocopying documents or restocking supplies.
- Escorted patients to examination rooms and documented medical histories.
Education
Medical Assistant
Carrington College
Phoenix, AZ06-2016
Skills
- Inventory and supply management
- Medical terminology proficiency
- Team building and supervision
- Clinical Leadership
- Medical Terminology
- Direct Patient Care
- IDX appointment scheduling
- Customer Service
- Bilingual fluency in Spanish
- Problem Resolution
Certification
CPR
BLS
AED
Timeline
Medical Assistant Extern
Canyon Orthopedic Surgeons
05.2016 - 06.2016
Manager
Wetzel's Pretzels
08.2011 - 11.2016
Lead Medical Assistant
OrthoArizona
06/06/16 - Current
Medical Assistant
Carrington College
CPR
BLS
AED
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