Mercer Simon Jr.
Washington,DC
Summary
Dedicated professional with a solid background in customer service and administrative support. Proven ability to manage store operations, handle customer inquiries, and ensure timely delivery management, contributing to enhanced customer satisfaction and operational efficiency.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Concierge
Barkan Company
Washington DC
06.2024 - Current
- Delivered world class customer service to tenants.
- Answered incoming phone calls and transferred to appropriate management.
- Handled incoming delivery services for tenants.
Assistance Frontend Manager
Safeway Company
Washington DC
02.2006 - 12.2021
- Managed store closing procedures and coordinated stock management for timely operations.
- Facilitated customer returns and exchanges at service desk, ensuring smooth transaction process.
- Processed Western Union transactions, maintaining accuracy and customer satisfaction.
- Handled part-time bookkeeping duties to ensure accurate financial records.
Education
Diploma -
Theodore Roosevelt Senior High School
Washington DC06-1989
Skills
- Customer service
- Phone etiquette
- Customer relationship management
- Logistics coordination
- Time management
- Data entry
- Excel
- Word
- PowerPoint
- Problem solving
Certification
Byte Back Computer training 2023 Microsoft Office Certificate
Timeline
Concierge
Barkan Company
06.2024 - Current
Assistance Frontend Manager
Safeway Company
02.2006 - 12.2021
Diploma -
Theodore Roosevelt Senior High School