Merrin Willmoth
Indepedence,KY
Summary
Detail-oriented student and professional with experience in medical office administration and strong communication skills. Expertise in managing patient appointments and ensuring compliance with HIPAA regulations, committed to enhancing patient experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Hogue Chiropractic Center
Edgewood , KY
01.2024 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Verified patient insurance information and processed necessary paperwork.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Optometric Technician
Family Eye Care
Florence , KY
08.2023 - 12.2023
- Conducted preliminary eye exams using automated testing equipment.
- Assisted patients with contact lens fittings and education.
- Communicated effectively with patients regarding procedures and outcomes.
- Scheduled appointments and managed patient flow efficiently in the clinic.
- Scheduled appointments for patients according to their needs and preferences.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
Education
Some College (No Degree) - Radiologic Sciences
Northern Kentucky University
Newport, KY03-2026
Some College (No Degree) - Health Sciences
Gateway Technical And Community College
Edgewood, KYSkills
- Patient care
- Medical terminology
- Appointment scheduling
- Administrative support
- HIPAA compliance
- Communication skills
- Data entry
- Patient scheduling
- Medical office administration
- Patient reception management
Timeline
Medical Receptionist
Hogue Chiropractic Center
01.2024 - Current
Optometric Technician
Family Eye Care
08.2023 - 12.2023
Some College (No Degree) - Radiologic Sciences
Northern Kentucky University
Some College (No Degree) - Health Sciences
Gateway Technical And Community College