Summary
Overview
Work History
Education
Skills
Timeline
Generic

Messiah Sanders

Shift Leader
Eminence,Kentucky

Summary

Dynamic Shift Leader at Hometown Pizza with proven expertise in customer service and team leadership. Successfully enhanced operational efficiency by optimizing processes and training staff, resulting in improved customer satisfaction. Skilled in safety procedures and documentation, fostering a culture of continuous improvement while maintaining high production standards.

Overview

2
2
years of professional experience

Work History

Shift Leader

Hometown Pizza
10.2024 - Current
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Maintained database systems to track and analyze operational data.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.


Production Worker

Hometown Pizza
02.2023 - 10.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Supported new staff, facilitating quicker adaptation to production environment.

Education

No Degree -

Eminence Independent Schools
Eminence Ky
05-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Customer relationship management (CRM)
  • Safety procedures

Timeline

Shift Leader

Hometown Pizza
10.2024 - Current

Production Worker

Hometown Pizza
02.2023 - 10.2024

No Degree -

Eminence Independent Schools

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