Summary
Overview
Work History
Education
Skills
Timeline
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Mia Crampton

Glenwood Springs,CO

Summary

High-energy and dependable worker with experience in customer service. Successful at maintaining total customer satisfaction, anticipating guests' needs, and creating relationships with customers and staff alike.

Overview

4
4
years of professional experience

Work History

Server

White House Pizza
Carbondale, CO
11.2022 - Current
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Barista

Expresso Hut
Glenwood Springs, CO
04.2022 - 02.2023
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Maintained a clean and organized workspace, enabling coworkers to locate resources.
  • Received and processed customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Enthusiastically engaged customers during busy periods to keep the mood light and fun.
  • Protect store assets and facilities by complying with company policies and procedures.
  • Created relationships with long-time customers, memorized orders, and names.

Customer Service Representative

Glenwood Adventure
Glenwood Springs, CO
06.2021 - 08.2021
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Developed strong relationships with customers by providing personalized assistance and support.

Hostess

Ocean Seafood and Raw Bar
Willits , CO
06.2020 - 09.2020
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Built positive relationships with front-of-house and kitchen staff.

Education

Associate of Arts - Business

Colorado Mountain College
Glenwood Springs, CO
05-2025

Skills

  • High-volume dining
  • Credit card and cash register management
  • Calm under pressure; good problem solving
  • Team player
  • Sales expertise
  • Exceptional customer service

Timeline

Server

White House Pizza
11.2022 - Current

Barista

Expresso Hut
04.2022 - 02.2023

Customer Service Representative

Glenwood Adventure
06.2021 - 08.2021

Hostess

Ocean Seafood and Raw Bar
06.2020 - 09.2020

Associate of Arts - Business

Colorado Mountain College

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Mia Crampton