Mia Crampton
Glenwood Springs,CO
Summary
High-energy and dependable worker with experience in customer service. Successful at maintaining total customer satisfaction, anticipating guests' needs, and creating relationships with customers and staff alike.
Overview
4
4
years of professional experience
Work History
Server
White House Pizza
Carbondale, CO
11.2022 - Current
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Barista
Expresso Hut
Glenwood Springs, CO
04.2022 - 02.2023
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources.
- Received and processed customer payments.
- Stocked customer service stations with paper products or beverage preparation items.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Protect store assets and facilities by complying with company policies and procedures.
- Created relationships with long-time customers, memorized orders, and names.
Customer Service Representative
Glenwood Adventure
Glenwood Springs, CO
06.2021 - 08.2021
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Developed strong relationships with customers by providing personalized assistance and support.
Hostess
Ocean Seafood and Raw Bar
Willits , CO
06.2020 - 09.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Built positive relationships with front-of-house and kitchen staff.
Education
Associate of Arts - Business
Colorado Mountain College
Glenwood Springs, CO05-2025
Skills
- High-volume dining
- Credit card and cash register management
- Calm under pressure; good problem solving
- Team player
- Sales expertise
- Exceptional customer service
Timeline
Server
White House Pizza
11.2022 - Current
Barista
Expresso Hut
04.2022 - 02.2023
Customer Service Representative
Glenwood Adventure
06.2021 - 08.2021
Hostess
Ocean Seafood and Raw Bar
06.2020 - 09.2020
Associate of Arts - Business
Colorado Mountain College
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