Mia Cruz
Lubbock,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Home Depot. Proven ability to enhance customer satisfaction through effective issue resolution and cash handling. Recognized for teamwork and adaptability in high-pressure environments, consistently delivering exceptional service and maintaining a clean, organized workspace.
Overview
2027
2027
years of professional experience
Work History
Cashier
Home Depot
Lubbock
2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and location within the store.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately during busy periods.
- Collaborated with team members to restock merchandise on shelves promptly.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Learned safety protocols and compliance standards for handling products and cash management.
- Adapted quickly to changing workflows during peak shopping times to minimize wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Member
Organica
Lubbock, TX
2025 - 08.2025
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Assisted in food preparation, adhering to recipes and quality guidelines for consistency.
- Collaborated with team members to optimize workflow during peak service hours.
- Adapted quickly to changing demands, demonstrating flexibility in high-pressure environments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Pre-med
Frenship Highschool
Wolfforth, TXSkills
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Order taking
Professionalism and courtesy
Payment processing
Issue resolution
Timeline
Cashier
Home Depot
2025 - Current
Crew Member
Organica
2025 - 08.2025
Pre-med
Frenship Highschool