Summary
Work History
Education
Skills
Timeline
Generic

MIA FERRO

Miami,FL

Summary

A motivated and eager professional with limited experience, seeking to expand skills and knowledge in customer service and community association management. Known for being a quick learner with a strong work ethic and a passion for providing excellent service. Currently studying for the Community Association Manager (CAM) exam and excited to apply new skills in a dynamic role. Open to learning and growing within a supportive team environment.

Work History

Hostess

PBR
Doral, Fl
02.2023 - 04.2023
  • Attended every guest with excellent customer service, ensuring their experience was enjoyable and seamless
  • Managed guest seating, coordinated reservations, and maintained a welcoming environment
  • Charged guests for services, processed payments accurately, and handled transactions using the point-of-sale system
  • Worked collaboratively with other team members to optimize the flow of service and ensure guest satisfaction

Education

CAM License - Community Association Manager

Gold Coast
01.2025

High School Diploma -

Mater Lakes Academy
01.2023

Skills

  • Guest complaint resolution
  • Phone etiquette
  • Patience and empathy
  • Efficient collaboration
  • Check payment processing
  • Customer service expertise
  • Guest relations
  • Positive and professional
  • Bilingual communication

Timeline

Hostess

PBR
02.2023 - 04.2023

CAM License - Community Association Manager

Gold Coast

High School Diploma -

Mater Lakes Academy
MIA FERRO