Mia Perry
Louisa,VA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Alamo Drafthouse. Proven ability to resolve conflicts effectively while maximizing guest satisfaction. Highly adaptable and proactive, with expertise in multitasking and cash handling, consistently exceeding expectations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Alamo Drafthouse
Charlottesville, VA
09.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Fast Food Worker
Wendy’s
Gordonsville, VA
02.2025 - 05.2025
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
In-Home Nanny
Care.com Inc
Louisa, VA
05.2023 - 08.2024
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Encouraged children to be understanding and patient with others.
Education
High School Diploma - Arts
Louisa County High School
Louisa, VA05.2024
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Cash handling
- Problem-solving
- Marketing
- Multitasking
Certification
- CPR training / certification
- Virginia child care certification
Timeline
Fast Food Worker
Wendy’s
02.2025 - 05.2025
Concierge
Alamo Drafthouse
09.2024 - Current
In-Home Nanny
Care.com Inc
05.2023 - 08.2024
High School Diploma - Arts
Louisa County High School