Mia Shanks
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowes 0174
05.2022 - 12.2022
- Handled cash and handling for front end
- Worked for cash and handling in lumber and outside lawn and garden
- Took out trash, swept and mopped the break room and front end
- Practiced safety protocols and did weekly training
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Overnight Stock Associate
Amazon Hou7
06.2022 - 08.2022
- Had to leave for school)
- Drove a 6ft and 4ft PIT Truck to deliver freight to appropriate locations
- Delivered a max number of freight in an hour according to the amount they expected us to have
- Practiced safety protocols weekly
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded arriving product stock and moved to store display areas.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked aisles for spills to complete quick clean-up.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
freight
Home Depot
01.2022 - 06.2022
- Associate) ( left due to low scheduling)
- Took out the freight that was already there from the existing night and put it out onto the sales floor, then set up the carts and pallets and prepare the area to unload the truck
- Unload freight off of the trucks that were 700- over 2000 pieces long and put the pieces in the correct area based off the sku numbers in a timely manner
- After finishing the truck we would take those carts and pallets put it out to the correct aisle and start working on the aisles to make room for the new freight and fixing it up to be neat and organized.
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
retail specialist
Target
03.2021 - 08.2021
- (left due to moving to Texas)
- Put out freight on the freight racks and helped sorted them out according to the labels, then pushed the freight out onto the sales floor and put them up in a timely manner.I back stocked any items that were overstocked
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Picked items that customers returned or no longer was interested in from the fitting room and the front of the store back
- Took inventory and restocked beauty products
- Worked fitting room shifts, and I also did cashiering on days that the front end was super busy and they needed extra help
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided excellent customer service on the sales floor and the shifts where I would work in the customer service department.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Sales Representative
Cutco
07.2020 - 02.2021
- Provided customer service/ technical support
- Sold over 20k in Cutco Cutlery
- Provided great expertise on the products and feedback on the product reviews
- Placed direct and online orders for completed sales and worked on delivery and customer related issues or questions
- required to attend weekly zoom meetings
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Emphasized product specifications to meet customer needs.
- Contacted potential customers to capitalize on sales opportunities.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Beauty Specialist
Buy and save
05.2020 - 02.2021
- Left due to a hurricane), customer service/ retail specialist)
- Stocked beauty products, hair products, and hair itself as well as took inventory on products and back stocked products
- Fill the empty aisles daily with freight or products that would sell fast
- Customer service representative that helped recommended products to customers when they had questions or concerns on what to use and when a product was available
- Helped with purchases and any other customer related concerns
usher/Concessionist
Cinemark movie bistro
06.2019 - 10.2019
- Cleaned the bathrooms, inside the movie room, and the concessions area
- Took tickets, directed people where to go and seated them and put the food that the customer ordered together in the kitchen and delivered it directly to their seat number
- Made frappes, ice cream, shakes, popcorn, drinks, pizza, etc
- Cleaned the concessions area daily and stocked candy items and drinks
- Took customer’s order and dealt with cash and handling
Education
Preveterinary Studies
Texas A&M University - Texarkana
Texarkana, TX05.2025
High School Diploma -
Sam Houston High School
Lake Charles, LA05.2020
Skills
- Cash Handling
- Adapt to Diverse Groups
- Verbal and Written Communication
- Credit and Cash Transactions
- Product Recommendations
- Merchandise Display
- Teamwork and Collaboration
- Recognition of Security Risks
- Time Management
- Stockroom Upkeep
- Serve Customers
- Speaking Clearly
- Product and Service Sales
- Meeting Deadlines
- Complex Problem-Solving
Accomplishments
- 3 years)
- Cashiering (3 years)
- Food Preparation (3-6 months)
- Serving Experience (3-6 months)
- Sales (2 years)
- Retail (2 years)
- Warehousing (Freight and Receiving ) 1-2 years
Additional Information
- Willing to relocate: Anywhere
Timeline
Overnight Stock Associate
Amazon Hou7
06.2022 - 08.2022
Sales Associate
Lowes 0174
05.2022 - 12.2022
freight
Home Depot
01.2022 - 06.2022
retail specialist
Target
03.2021 - 08.2021
Customer Sales Representative
Cutco
07.2020 - 02.2021
Beauty Specialist
Buy and save
05.2020 - 02.2021
usher/Concessionist
Cinemark movie bistro
06.2019 - 10.2019
Preveterinary Studies
Texas A&M University - Texarkana
High School Diploma -
Sam Houston High School