Mia Silva
San Antonio,TX
Summary
Possesses excellent communication and customer service skills. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
HEB Grocery Store
12.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Hollister.Co
07.2016 - 12.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2018
Associate of Arts - Art
Northwest Vista College
San Antonio, TX05.2021
Bachelor of Arts - Art
The University of Texas At San Antonio
San Antonio, TX12.2023
Skills
- Verbal Communication
- Customer Assistance
- Product Knowledge
- Time Management Skills
- Staff Training
- Hospitality and Accommodation
- Customer Relations
- Customer Service
- Cooperative Attitude
- Feedback Acceptance
- Critical Thinking
- Adapt to Diverse Groups
- Teamwork and Collaboration
- Multitasking Abilities
- Basic Mathematics
Hobbies and Interest
Outside of work I like to dedicate my free time with a bit of photography producing good quality photos in any type of settings. I have hands-on experience assisting with all aspects of memorable photoshoots, including scheduling, set designing, shooting, and editing. In middle school I also realized I had a small talent in painting and ever since then I always enjoyed the art of painting. For me, painting and other artistic pursuits offer an emotional release or outlet when I struggle with stress or have a stressful moment in my life. Focusing on painting allows my mind to relax and let go of all the problems and demands that may have led to that stress.
Timeline
Cashier
HEB Grocery Store
12.2018 - Current
Sales Associate
Hollister.Co
07.2016 - 12.2018
High School Diploma -
John Marshall High School
Associate of Arts - Art
Northwest Vista College
Bachelor of Arts - Art
The University of Texas At San Antonio