Mia Cristina Gonzalez
Fort Lauderdale,FL
Summary
I am a self-motivated professional with a solid background in guest services, recently relocated to Fort Lauderdale. Proven ability in customer relations with a strong work ethic and problem-solving skills which contribute to improved customer satisfaction. I am seeking a full time position and look forward to becoming a positive addition to your team.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Family Arthritis Center
Loxahatchee, FL
05.2023 - Current
- Greet and check in patients, ensuring a friendly and welcoming atmosphere
- Manage incoming and outgoing calls to address patient needs, ensuring timely transfer to appropriate departments.
- Schedule, create and confirm patient appointments
- Maintained positive rapport with management and coworkers, fostering effective teamwork.
- Prepared and shipped medical record requests, ensuring compliance with HIPAA and privacy regulations.
- Inventory supplies, unpack boxes, maintain adequate stock on shelves
Sales Associate/Cashier
Ritas Italian Ice
West Palm Beach, FL
10.2022 - 05.2023
- Greeted customers, providing personalized service and expert assistance in selecting flavors and products.
- Operated point-of-sale system to accurately process customer transactions.
- Maintained cleanliness and organization of serving area and equipment, supporting smooth operational flow.
- Prepared service area daily, ensuring optimal readiness for sales operations.
Sales/Food Prep/Cashier/Seasonal Worker
Firehouse Subs
West Palm Beach, FL
11.2021 - 07.2022
- Guided customers in menu selections and accommodated special order requests.
- Handcrafted customized sandwiches to meet specific customer preferences.
- Processed high-volume customer transactions with accuracy and speed.
- Ensured cleanliness and organization of front counter and dining area, meeting company standards.
Sales/Server Assistant/Seasonal Worker
Bolay
West Palm Beach, FL
03.2019 - 12.2019
- Delivered exceptional customer service in fast-paced dining environment, enhancing overall guest experience.
- Processed guest orders using point-of-sale system, contributing to timely service.
- Maintained cleanliness of tables and dining areas throughout shifts to enhance guest satisfaction.
- Executed opening and closing duties by setting up dining area and restocking supplies to ensure smooth operations.
Education
High School Diploma -
Seminole Ridge High School
West Lake, FL05.2021
Palm Beach State College
Lake Worth, FLSkills
- Customer engagement
- Point-of-sale operation
- Store operations
- Inventory management
- Time management
- Microsoft Word proficiency
- Attention to detail
- Detail orientation
- Sales strategies
- Visual display arrangement
- Team collaboration
- Public Speaking
- Communication skills
Timeline
Front Desk Receptionist
Family Arthritis Center
05.2023 - Current
Sales Associate/Cashier
Ritas Italian Ice
10.2022 - 05.2023
Sales/Food Prep/Cashier/Seasonal Worker
Firehouse Subs
11.2021 - 07.2022
Sales/Server Assistant/Seasonal Worker
Bolay
03.2019 - 12.2019
High School Diploma -
Seminole Ridge High School
Palm Beach State College