Summary
Overview
Work History
Education
Skills
Timeline
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Miah Cruz

Hartford,CT

Summary

Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

Walgreens
Bloomfield, CT
10.2022 - Current
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Trained new employees on procedures, policies, and job functions.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.
  • Enforced company policies and procedures in a consistent manner.
  • Coordinated activities between different departments when necessary.

CNA

AMP Homecare Solutions
Vernon, CT
08.2021 - 09.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • ]"
  • Provided emotional support to family members during difficult times.

Manager

McDonald's
Rocky Hill, CT
09.2018 - 08.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Diploma -

E. C. Goodwin Technical High School
New Britain, CT
06-2020

Skills

  • Operations Management
  • Time Management
  • Patient-focused care
  • Reliable team player
  • Family support and assistance
  • FLUENT IN spanish
  • Flexible and adaptive
  • Parental participation

Timeline

Shift Lead Manager

Walgreens
10.2022 - Current

CNA

AMP Homecare Solutions
08.2021 - 09.2022

Manager

McDonald's
09.2018 - 08.2021

High School Diploma -

E. C. Goodwin Technical High School

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Miah Cruz