Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Accomplishments
Timeline
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MIAMYA BLACKETTE

New Windsor,NY

Summary

Dynamic and dedicated professional with a strong background in customer service at McDonald's. Proven ability to enhance customer satisfaction through effective multitasking and teamwork. Skilled in cash handling and maintaining store organization, fostering repeat business while ensuring a positive shopping experience. Committed to delivering high-quality service in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
01.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Sales Associate/Customer Service Cashier

Burlington
10.2020 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Information Assistant

Downtown Alliance
07.2017 - 03.2020
  • Contributed to the creation of user guides and training materials for optimal use of information resources.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Junior Counselor

Summer Youth Employment Program
06.2015 - 08.2017
  • Collaborated with fellow counselors to design engaging group activities that promoted teamwork and social skills.
  • Planned fun and collaborative activities for ages [Number] to [Number] that resulted in teamwork and learning of valuable life lessons.
  • Participated in regular staff meetings, staying current on new initiatives and sharing best practices with colleagues.
  • Fostered a positive and inclusive environment through proactive conflict resolution and open communication.
  • Assisted in the planning and execution of camp-wide special events, such as talent shows or theme nights, fostering a strong sense of community among all participants.

Teacher's Assistant

Preschool of America
03.2017 - 05.2017
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Mentored and tutored individual students needing additional help.

Education

High School Diploma -

Lower East Side Prep
New York, NY
08-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule

Certification

CPR Training Certificate ∙ Shaken Baby Certificate ∙ Emergency Preparedness Certificate ∙ Supervision Of Children Certificate ∙ Sudden Infant Death Syndrome Certificate ∙ Infant Brain Development ∙ School Age Childcare

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 15 staff members.

Timeline

Crew Member

McDonald's
01.2025 - Current

Sales Associate/Customer Service Cashier

Burlington
10.2020 - 08.2024

Information Assistant

Downtown Alliance
07.2017 - 03.2020

Teacher's Assistant

Preschool of America
03.2017 - 05.2017

Junior Counselor

Summer Youth Employment Program
06.2015 - 08.2017

High School Diploma -

Lower East Side Prep

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