Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micaela Mathews-cruz

Globe,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Waitress

Bravo Americano Mederno
03.2021 - 12.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Chalos Reynoso
07.2020 - 03.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for mexican restaurant with social relevancy and intentionality.

Cna Aide

Sharon Faubush
07.2020 - 11.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Kitchen Aide

Heritage Health Care Center
07.2019 - 06.2020
  • Enhanced kitchen efficiency by organizing and maintaining food storage areas.
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
  • Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.

Team Member

McDonald's
05.2016 - 07.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Globe High School
Globe, AZ
05.2019

Certification - Cosmetology

Gila County Community College
8274 S Shooter Conyon Rd Globe Az 85501
05.2019

Skills

  • Guest Relations Management
  • Order Accuracy
  • Dining Area Maintenance
  • Customer Service
  • Cash Handling
  • Menu Memorization
  • Positive attitude
  • Strong multitasking
  • Team Leadership
  • Special Requests and Substitutions
  • Inventory Management
  • Staff Training

Timeline

Waitress

Bravo Americano Mederno
03.2021 - 12.2023

Waitress

Chalos Reynoso
07.2020 - 03.2021

Cna Aide

Sharon Faubush
07.2020 - 11.2020

Kitchen Aide

Heritage Health Care Center
07.2019 - 06.2020

Team Member

McDonald's
05.2016 - 07.2019

High School Diploma -

Globe High School

Certification - Cosmetology

Gila County Community College

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Micaela Mathews-cruz