Micah Rutgers
Minneapolis,MN
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
Work History
Server
Terza Ristorante
10.2021 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Host
The Well Dining
05.2023 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
- Seated patrons based on guest preferences and seating availability.
- Supported the needs of a 9- 9-person wait staff who attended to the specific needs of countless customers daily for an elevated-dining restaurant with social relevancy and intentionality.
Crew member
McDonald's
10.2019 - 10.2021
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Trained new team members on procedures, customer service, and sales techniques.
Education
University of Minnesota - Twin Cities
Minneapolis, MNConstruction Management -
University of Minnesota - Twin Cities Campus
Minneapolis, MN05.2027
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Byron Senior High School
Byron, MN05.2023
Skills
- Order Management
- Guest Engagement
- Hospitality service expertise
- Item promotion
- Sales Techniques
- Guest Relations Management
Timeline
Host
The Well Dining
05.2023 - 12.2023
Server
Terza Ristorante
10.2021 - 09.2024
Crew member
McDonald's
10.2019 - 10.2021
University of Minnesota - Twin Cities
Construction Management -
University of Minnesota - Twin Cities Campus
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Byron Senior High School
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