Micala Reed
Houston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Maximus Corporation
12.2016 - 03.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Senior Customer Care Specialist
Sutherland Global Service
02.2014 - 10.2017
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
Counter Manager
Ulta Beauty
10.2017 - 05.2022
- Maintained accurate inventory and sales records for department.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Launched quality assurance practices for each phase of development
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
Christian Dior Freelance Artist
Nordstrom
07.2022 - 10.2023
- Consult with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Handle all client communications to build professional and long-lasting business relationships and bring in continuous work.
- Display exceptional, client-centric selling skills with a drive for results with integrity.
- Be proactive in booking appointments, maximizing every consultation, and planning and executing events
-
Medical Collections Specialist
Metropolitan Collection Agency
09.2018 - 10.2019
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
Childcare Administrator
Action Behavior Centers
01.2023 - Current
- Enhanced parent satisfaction by addressing concerns promptly and implementing effective solutions.
- Improved staff retention rates through regular professional development sessions and performance evaluations.
- Increased enrollment numbers by developing engaging marketing materials and attending local events to promote the childcare center.
- Maintained a safe and nurturing environment for children with strict adherence to state licensing regulations and center policies.
Education
No Degree - Psychology
Houston Community College
Houston, TX06.2026
High School Diploma -
John Marshall High School
Rochester New York06.2012
Skills
- Data Entry
- Workflow Optimization
- Multi-Line Phone Systems
- Time Management
- Tech-Savvy
- Makeup Application
- Documentation Skills
- Retail Experience
- Training and Mentoring
Timeline
Childcare Administrator
Action Behavior Centers
01.2023 - Current
Christian Dior Freelance Artist
Nordstrom
07.2022 - 10.2023
Medical Collections Specialist
Metropolitan Collection Agency
09.2018 - 10.2019
Counter Manager
Ulta Beauty
10.2017 - 05.2022
Administrative Assistant
Maximus Corporation
12.2016 - 03.2020
Senior Customer Care Specialist
Sutherland Global Service
02.2014 - 10.2017
No Degree - Psychology
Houston Community College
High School Diploma -
John Marshall High School
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