Micca Trevino
San Antonio,TX
Summary
Dynamic and customer-focused professional with a proven track record at Kumori Sushi & Teppanyaki for handling high-stress situations and resolving concerns with grace. Demonstrated ability to multitask and maintain order accuracy, enhancing customer satisfaction and repeat business. Skilled in phone etiquette and efficient packaging, showcasing initiative and a quick learning ability.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Kumori Sushi & Teppanyaki
08.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Sales Associate
Island Style Surf Shop
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
On The Beach Surf Shop
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Incoming Freshman
Ronald Reagan HIgh School
19000 Ronald Reagan Dr05.2025
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Order Accuracy
- Cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Island Style Surf Shop
05.2024 - 08.2024
To Go Specialist
Kumori Sushi & Teppanyaki
08.2023 - Current
Sales Associate
On The Beach Surf Shop
05.2023 - 08.2023
Incoming Freshman
Ronald Reagan HIgh School
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