Michael Aguilar
Charlotte,NC
Summary
Dynamic Shift Leader at Whistle Express Car Wash with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations supervision and equipment maintenance, I excel in training staff and resolving issues efficiently. Recognized for delivering exceptional service and fostering a collaborative team environment.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
1
1
year of professional experience
Work History
Shift Leader
Whistle Express Car Wash
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained team members on car wash procedures and customer service standards.
- Monitored equipment performance, conducting routine checks for maintenance needs.
- Assisted hundreds of customers weekly with fast, friendly service
- Trained new employees and helped lead daily operations
- Solved customer issues and kept the workflow moving in busy hours
- Stayed calm under pressure and handled multiple tasks at once
- Worked with pay stations, tunnel equipment, and customer communication
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Business Administration
Central Piedmont Community College
Charlotte, NC05-2027
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2025
Skills
- Customer service
- Team training
- Operations supervision
- Equipment maintenance
- Customer Service
- Communication
- Sales / Upselling
- Problem-Solving
- Teamwork / Collaboration
- Time management
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Whistle Express Car Wash
12.2024 - Current
Associate of Arts - Business Administration
Central Piedmont Community College
High School Diploma -
South Mecklenburg High School