Michael Beer
East Hartford,CT
Summary
Dynamic District Manager leading operational enhancements and team development. Proven success in optimizing profitability and reducing turnover through effective training and cross-functional collaboration. Achieved significant revenue growth across multiple locations by implementing strategic initiatives.
Overview
13
13
years of professional experience
Work History
General Manager
5 Guys Burgers And Fries
West Hartford, Connecticut
06.2024 - Current
- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff schedules and conducted training sessions for new employees.
- Monitored inventory levels and coordinated supply orders to minimize shortages.
- Provided exceptional customer service by addressing complaints and feedback promptly.
- Led team meetings to discuss performance, goals, and improvement opportunities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Assistant General Manager
Shake Shack
West Hartford, CT
07.2022 - Current
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets and managed profit and loss to consistently meet margin targets, ensuring financial stability.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Led and motivated team members to collaboratively achieve targets, fostering a unified work environment.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Upheld policies, procedures and brand standards in operations.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Assigned employee tasks based on training and skills.
- Upholded policies, procedures and brand standards in operations.
Field Food Service Manager
Global partners LP
East Hartford, CT
09.2021 - 06.2022
- Oversaw 67 locations across Connecticut.
- Initiated process improvements to reduce cost of services.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Created and managed budgets.
- Produced thorough, accurate and timely reports of sales and inventory on each location
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
District Manager
Bruegger's Bagels
Avon, CT
05.2018 - 09.2020
- Spearheaded growth initiatives to improve operational standards.
- Maximized branch revenue by optimizing daily operations.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Strategized business operations, merchandising strategies and personnel moves.
- Analyzed regional market trends to discover new opportunities for growth.
- Devised selling and merchandising programs, enhancing bottom-line profitability.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth. Total district sales of $8.5 million per year with a overall EBITDA of 20%. Developed a $120,000 catering contract with Goodwin University that benefited 2 locations.
- Collaborated with 6 General Managers to improve performance and grow sales.
General Manager
Bruegger's Enterprises Inc.
West Hartford, CT
09.2013 - 05.2018
- District manager of 4 locations in Massachusetts and 3 in Connecticut.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
Education
Bachelor of Arts - English Composition
Briarwood College
Southington, CT05-1997
Skills
- Sales team development
- P&L knowledge
- Labor metrics understanding
- Revenue growth strategies
- Cross-functional team management
- Supervision and training
- Budget management
- Team leadership
- Documentation
- Customer service
- Communication
- Servsafe certified
Timeline
General Manager
5 Guys Burgers And Fries
06.2024 - Current
Assistant General Manager
Shake Shack
07.2022 - Current
Field Food Service Manager
Global partners LP
09.2021 - 06.2022
District Manager
Bruegger's Bagels
05.2018 - 09.2020
General Manager
Bruegger's Enterprises Inc.
09.2013 - 05.2018
Bachelor of Arts - English Composition
Briarwood College