Michael Behncke

Work History

Merles Automotive Supply /Napa Auto Parts

04.2022 - 09.2025

Assisted over 100 Commercial accounts with phone in orders and locating parts from different vendors.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Ordered parts from various distributors to fulfill demands.
Researched vehicles and parts via physical catalogs and electronic means.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Organized parts storage and stocked inventory according to established guidelines.
Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.

Autozone Autoparts

03.2020 - 04.2022

Provided exceptional customer service to foster client loyalty and satisfaction.
Handled cash register operations and customer transactions to process payments.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Delivered parts to commercial customers.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Trained, coached, and mentored new sales associates for maximum performance.

Rays Food Place

07.2014 - 12.2019

Leveraged data and analytics to make informed decisions and drive business improvements.
Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Napa Auto Parts

05.2009 - 06.2014

Conducted cash handling, credit card transactions, and register closeout at end of business day.
Organized parts storage and stocked inventory according to established guidelines.
Stocked and managed stock of parts.
Delivered merchandise to business locations for use in auto repairs or direct sales.
Assisted customers in finding appropriate parts promptly.
Ordered parts from various distributors to fulfill demands.
Researched vehicles and parts via physical catalogs and electronic means.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.