Michael Bray
Ramona,CA
Summary
Dynamic professional with extensive experience in outside sales and production management. Known for strong communication skills and team collaboration, effectively addressing customer inquiries and fostering lasting relationships to enhance satisfaction and loyalty. Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.
Overview
31
31
years of professional experience
Work History
Outside Sales Representative
TLR & Son Hydraulics
San Marcos, California
07.2025 - 11.2025
- Conducted market research to identify potential customers and sales opportunities.
- Participated in training sessions to improve product knowledge and sales techniques.
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Attended industry trade shows to promote products and network with potential clients.
Outside Sales Representative, Production Manager,
Rupe's Hydraulics
San Marcos, California
12.2013 - 06.2025
- Developed strong relationships with clients to understand their hydraulic needs.
- Managed territory by identifying key prospects and maintaining client records.
- Collaborated with technical team to resolve customer inquiries and issues promptly.
- Attended industry trade shows to promote products and network with potential clients.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Managed accounts by providing solutions that best fit the customer's needs.
- Met regularly with team members to discuss progress towards goals.
- Provided technical support to existing customers regarding product usage and installation.
- Operated register, handled cash and processed credit card transactions.
- Coordinated with team members to manage workflow and resource allocation.
- Supervised daily production operations to ensure efficiency and quality standards.
- Implemented safety protocols to maintain a secure work environment for staff.
- Trained new employees on equipment use and production processes effectively.
- Monitored inventory levels and ordered materials to meet production demands.
- Resolved production issues swiftly to minimize downtime and maintain schedules.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Scheduled staff work assignments, rotations and overtime.
- Resolved conflicts among personnel within the department when necessary.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Prevented and resolved customer issues regarding production through planning.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Drafted and updated production documentation tracking status and delivery timelines.
Tour Guide
San Diego Zoo Safari Park
Escondido, California
02.2011 - 10.2011
- Educated visitors about wildlife conservation and species preservation efforts.
- Led guided tours through diverse habitats at San Diego Zoo Safari Park.
- Engaged audiences with storytelling to enhance guest experiences during tours.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Provided detailed information to tourists about local attractions and points of interest.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Educated and shared natural, geological and cultural history through story-telling.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
Class A Delivery Driver
San Diego Welders/Westair Gases
San Diego, California
01.2004 - 11.2010
- Operated Class A commercial vehicles for timely regional deliveries.
- Inspected vehicle systems and safety equipment before each trip.
- Maintained accurate delivery logs and compliance with transportation regulations.
- Communicated effectively with dispatch to coordinate pickup and delivery schedules.
- Collaborated with warehouse staff to ensure proper loading and unloading of cargo.
- Followed safe driving practices to minimize risks on the road.
- Provided excellent customer service during deliveries, addressing inquiries promptly.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
- Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
- Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Ensured timely delivery of products to customers according to specified routes and time schedules.
- Responsible for ensuring that cargo is properly secured at all times during transport.
- Conducted post-trip inspections upon completion of route and reported any discrepancies or damages found.
- Performed pre-trip inspections on assigned trucks prior to departure from distribution center or other designated locations.
- Followed appropriate safety procedures for transporting hazardous materials such as gasoline, propane tanks.
- Managed the proper documentation of all deliveries including shipping documents, manifests, bills of lading.
- Adhered to all applicable traffic laws while operating a motor vehicle.
- Followed established company policies and procedures related to safe operation of commercial vehicles.
- Maintained contact with dispatch personnel throughout shift to receive instructions and updates.
- Assisted in loading and unloading of goods from delivery vehicles.
- Kept up-to-date knowledge of all applicable state, federal transportation laws, regulations.
- Verified accuracy of all deliveries with customer signatures on invoices or delivery receipts.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed regular schedule of pickups for individual customers and groups.
- Obtained signatures needed to complete and process paperwork.
- Processed shipment documents neatly and efficiently for each load.
Class A Delivery Driver
Air Liquide USA
San Diego, California
03.1998 - 02.2004
- Inspected vehicle systems and safety equipment before each trip.
- Maintained accurate delivery logs and compliance with transportation regulations.
- Followed safe driving practices to minimize risks on the road.
- Provided excellent customer service during deliveries, addressing inquiries promptly.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
- Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Secured cargo properly at all times during transport.
- Conducted post-trip inspections upon completion of route and reported any discrepancies or damages found.
- Performed pre-trip inspections on assigned trucks prior to departure from distribution center or other designated locations.
- Followed appropriate safety procedures for transporting hazardous materials such as gasoline, propane tanks.
- Managed the proper documentation of all deliveries including shipping documents, manifests, bills of lading.
- Assisted in warehouse operations when not driving including stocking shelves, loading and unloading freight trucks and organizing inventory.
- Followed established company policies and procedures related to safe operation of commercial vehicles.
- Maintained contact with dispatch personnel throughout shift to receive instructions and updates.
- Kept up-to-date knowledge of all applicable state, federal transportation laws, regulations.
- Verified accuracy of all deliveries with customer signatures on invoices or delivery receipts.
- Assisted in loading and unloading of goods from delivery vehicles.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Processed shipment documents neatly and efficiently for each load.
Class A Delivery Driver
Bisher Freight
Ramona, California
02.1997 - 01.1998
- Operated Class A commercial vehicles for timely regional deliveries.
- Inspected vehicle systems and safety equipment before each trip.
- Communicated effectively with dispatch to coordinate pickup and delivery schedules.
- Maintained accurate delivery logs and compliance with transportation regulations.
- Collaborated with warehouse staff to ensure proper loading and unloading of cargo.
- Followed safe driving practices to minimize risks on the road.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Utilized GPS navigation systems for efficient routing purposes.
- Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
- Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.
- Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
- Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
- Responsible for ensuring that cargo is properly secured at all times during transport.
- Performed pre-trip inspections on assigned trucks prior to departure from distribution center or other designated locations.
- Managed the proper documentation of all deliveries including shipping documents, manifests, bills of lading.
- Followed appropriate safety procedures for transporting hazardous materials such as gasoline, propane tanks.
- Adhered to all applicable traffic laws while operating a motor vehicle.
- Assisted in warehouse operations when not driving including stocking shelves, loading and unloading freight trucks and organizing inventory.
- Followed established company policies and procedures related to safe operation of commercial vehicles.
- Maintained contact with dispatch personnel throughout shift to receive instructions and updates.
- Kept up-to-date knowledge of all applicable state, federal transportation laws, regulations.
- Verified accuracy of all deliveries with customer signatures on invoices or delivery receipts.
- Transported and safely delivered items to prevent damage or loss.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected vehicle and maintained gas, oil and water levels.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Processed shipment documents neatly and efficiently for each load.
Driver
Western Towing
San Diego, California
01.1995 - 01.1997
- Operated towing vehicles to respond to roadside assistance requests.
- Assisted customers with vehicle recovery and towing processes.
- Communicated effectively with dispatch for optimal route planning.
- Conducted routine vehicle inspections to ensure safety compliance.
- Maintained accurate logs of towing activities and vehicle conditions.
- Provided exceptional customer service during high-pressure situations.
- Adhered to all traffic laws and safety regulations while driving.
- Documented daily mileage, gas, and other data.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
Education
High School Diploma -
Elida High School
Elida, OH05-1974
Skills
- Market research
- Customer relationship management
- Territory management
- Sales negotiation
- Conflict resolution
- Product demonstration
- Technical support
- Account management
- Time management
- Problem solving
- Verbal and written communication
Timeline
Outside Sales Representative
TLR & Son Hydraulics
07.2025 - 11.2025
Outside Sales Representative, Production Manager,
Rupe's Hydraulics
12.2013 - 06.2025
Tour Guide
San Diego Zoo Safari Park
02.2011 - 10.2011
Class A Delivery Driver
San Diego Welders/Westair Gases
01.2004 - 11.2010
Class A Delivery Driver
Air Liquide USA
03.1998 - 02.2004
Class A Delivery Driver
Bisher Freight
02.1997 - 01.1998
Driver
Western Towing
01.1995 - 01.1997
High School Diploma -
Elida High School