Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Byrd

Fairfield,Ohio

Summary

Proven leader in retail management, notably with Meijer, adept at boosting sales and enhancing customer satisfaction through expert team leadership and inventory management. Excelled in fostering strong client relationships and streamlining operations, significantly improving efficiency. Skilled in mentoring staff and driving positive outcomes in high-pressure environments.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Store Manager

Meijer
11.2011 - Current
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Built strong interpersonal relationships among team members via consistent recognition of achievements.

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Sales Coordinator

Pepsi Bottling Group
01.2003 - 10.2011


  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Store Manager

Marsh Supermarkets
02.1993 - 01.2003
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

Business Management

Fairfield High School
Fairfield, OH
06.1994

Skills

  • Store operations
  • Customer service management
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Inventory management

Certification

Advan



  • First Aid Certification
  • Forklift Certification
  • ServSafe Food Handler's certification
  • CPR/AED Certification
  • OSHA Certified
  • Facility Management Professional (FMP) – International Facility Management Association.
  • Certified Manager (CM) - Institute of Certified Professional Managers.

Timeline

Store Manager

Meijer
11.2011 - Current

Sales Coordinator

Pepsi Bottling Group
01.2003 - 10.2011

Store Manager

Marsh Supermarkets
02.1993 - 01.2003

Business Management

Fairfield High School

Similar Profiles

CREATE PROFILE
Michael Byrd