Michael Campos
Arlington,VA
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Omni Shoreham Hotel
Washington, DC
10.2024 - Current
- Coordinate with Sales, Banquets, Housekeeping, Engineering, and Front Office teams to ensure smooth guest arrivals and event-related operations.
- Provide exceptional service for VIP guests and group reservations, ensuring personalized and seamless experiences.
- Manage guest requests and resolve service issues promptly while maintaining high guest satisfaction.
- Assist with group check-ins, special accommodations, and event-related logistics.
- Train and mentor Front Office J-1 associates on operational procedures and guest service standards.
- Maintain accurate guest records and communicate important event and reservation details across departments.
- Support hotel operations during conferences, weddings, and large-scale events by ensuring efficient front desk coordination.
Front Desk Agent
Hyatt Place Arlington Courthouse Plaza
Arlington, VA
06.2023 - 09.2024
- Assisted individual guests and group arrivals while maintaining efficient front desk operations.
- Coordinated guest requests with housekeeping and maintenance to ensure timely service.
- Managed reservations, billing, and check-in/check-out processes with accuracy.
- Resolved guest concerns professionally to maintain a positive guest experience.
- Supported high-occupancy periods by prioritizing multiple tasks while delivering excellent customer service.
- Collaborated with hotel staff to ensure smooth daily operations and guest satisfaction.
Timeline
Front Desk Agent
Omni Shoreham Hotel
10.2024 - Current
Front Desk Agent
Hyatt Place Arlington Courthouse Plaza
06.2023 - 09.2024