Michael Canobbio

My role can be described more accurately as a relationship manager. It is my job to ensure the portfolio of accounts I manage are running efficiently as well as building the relationships. My clients rely on me to problem solve and find ways to help them achieve their business goals. To do this, I conduct regular touch-point reviews to continuously find ways to help improve. It is imperative to keep a pulse on the accounts to help promote continued success.

I am involved with addressing concerns with accounting, billing, and delivery escalations. This ultimately has led to the retention of valuable clients while maintaining positive relationships for all parties involved, both externally and internally.

• Establishing lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Safely loading items into delivery vehicles to minimize damage while in transit.
• Following company policies and procedures during shift.
• Developing strong interpersonal and communication skills by interacting professionally with dispatchers, upper management, and peers.

• Ensure the proper supply of driver capacity to successfully manage customer delivery demand for assigned markets.
• Recruit, train, and provide ongoing supervision of the local market driver fleet.
• Provide ongoing development programs for drivers to ensure consistent success in meeting delivery KPIs.
• Monitor daily order flow and driver performance to improve market performance.
• Partner with sales team members to assist with new client acquisition including in-person meetings with key decision-makers
• Analytical skills – analyze complex data, draw accurate conclusions, and make business recommendations.
• Strong problem-solving skills with an ability to react quickly and work well in a dynamic environment.