Michael Cross
Lubbock,TX
Summary
Hardworking employee gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Lubbock, TX
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Traditional Guardsman
US Army National Guard
Amarillo, TX
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
Games Attendant
50th Street Caboose Restaurant
Lubbock, TX
06.2019 - 02.2021
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
Education
High School Diploma -
Roosevelt High School
Lubbock, TX05.2021
Skills
- Cash Handling
- Team Leadership
- Problem-Solving
- Policy and Procedure Enforcement
- Operations Management
Timeline
Shift Leader
Loves Travel Stop
01.2022 - Current
Traditional Guardsman
US Army National Guard
09.2020 - Current
Games Attendant
50th Street Caboose Restaurant
06.2019 - 02.2021
High School Diploma -
Roosevelt High School