Michael Diaz
Hialeah,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Miami Tres Leches Y Mas
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepare Uber Eats orders
- Prepare Desserts
- Prepare orders at customers request
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Cosmetology
Paul Mitchell The School- Miami, FL
8905 Dadeland Blvd, Miami, Fl 3315608.2024
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2023
Skills
- Information Security
- Product Knowledge
- Scheduling
- Data Collection
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Stock Management
- Order Processing
- Customer Service
- Retail Store Support
- Money Handling Abilities
- Order Fulfillment
- Customer Relations
- Store Maintenance
- Product Education
- Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Miami Tres Leches Y Mas
09.2022 - Current
No Degree - Cosmetology
Paul Mitchell The School- Miami, FL
High School Diploma -
Hialeah Gardens Senior High School
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