Michael Elliott
Henderson,NV
Summary
Achieved exceptional customer satisfaction and enhanced data accuracy at Wind River Petroleum by leveraging multitasking and attention to detail. Excelled in relationship building across roles, from clerk to customer service representative, demonstrating strong communication and problem-solving skills. Proven track record in improving operational efficiency and customer loyalty through focused and results-driven practices.
Overview
4
4
years of professional experience
Work History
Clerk
Wind River Petroleum
06.2024 - 09.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Rideshare Driver
Uber
07.2021 - 06.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Delivery Driver
Jones Paint & Glass
01.2021 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
SYKES
09.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Basic High School
Henderson, NV06.2008
Skills
- Customer Satisfaction
- Cash Handling
- Relationship Building
- Multitasking
- Attention to Detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Positive Attitude
Timeline
Clerk
Wind River Petroleum
06.2024 - 09.2024
Rideshare Driver
Uber
07.2021 - 06.2024
Delivery Driver
Jones Paint & Glass
01.2021 - 07.2021
Customer Service Representative
SYKES
09.2020 - 01.2021
GED -
Basic High School
Similar Profiles
Kristen EllisKristen Ellis
Cashier at Wind River PetroleumCashier at Wind River Petroleum
Anthony CanoraAnthony Canora
Industrial Sales Representative at Wind River EnvironmentalIndustrial Sales Representative at Wind River Environmental
Madeline BitsieMadeline Bitsie
Ticket Writer/Sportsbook Supervisor at Wind River Hotel and CasinoTicket Writer/Sportsbook Supervisor at Wind River Hotel and Casino