Michael Ford
Woodville,OH
Summary
Results-driven Store Leader with proven expertise in team management, conflict resolution, and promotions planning. Achieved significant sales growth while enhancing customer satisfaction through effective store operations.
Overview
14
14
years of professional experience
Work History
Store Leader
7-Eleven
Genoa, OH
01.2018 - Current
- Led store operations to enhance customer satisfaction and drive sales growth.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented promotional strategies to increase foot traffic and boost revenue.
- Developed employee schedules to maximize coverage during peak hours while controlling labor costs.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
Store Manager
Sunoco
Genoa, OH
01.2012 - 01.2018
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, implementing effective stock control procedures.
- Developed promotional strategies to increase sales and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Woodmore Local Schools
ElmoreSkills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Multitasking and organization
- Conflict resolution
- Payroll management
Timeline
Store Leader
7-Eleven
01.2018 - Current
Store Manager
Sunoco
01.2012 - 01.2018
High School Diploma -
Woodmore Local Schools