Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Gonthier

Feeding Hills,MA

Summary

Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at Holyoke Cannabis and The Home Depot Inc. Excelled in team management and visual merchandising, consistently exceeding performance targets. Skilled in inventory control and known for exceptional communication abilities, demonstrating adaptability and a results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Sales Floor Supervisor

Holyoke Cannabis
12.2021 - Current
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.

Paint Specialist

The Home Depot Inc
03.2021 - 12.2021
  • Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
  • Streamlined inventory management with proper stock organization and regular monitoring.
  • Listened to customer needs and desires to identify and recommend optimal products.


Education

Bachelor of Arts - Communications

Westfield State University
Westfield, MA
05.2017

Skills

  • Retail Staff Management
  • Team Management
  • Inventory
  • Visual Merchandising
  • Performance monitoring
  • Excellent Communication
  • Cash Handling and Reconciliation
  • Adaptability and Flexibility
  • Keyholder
  • Sales Strategies

Timeline

Sales Floor Supervisor

Holyoke Cannabis
12.2021 - Current

Paint Specialist

The Home Depot Inc
03.2021 - 12.2021

Bachelor of Arts - Communications

Westfield State University
Michael Gonthier