Michael Graefe
Grand Rapids
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Custom Profile
07.2022 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Private Sales Representative
American Immersion Theater
08.2019 - 06.2022
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
Counter Salesperson
Hertz Car Rental
2016 - 2019
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Documented orders in computer system with general conditions and special customer requirements.
- Answered telephone calls to offer information and promote business products.
Education
No Degree - Aerospace Engineering
Missouri S&T
Rolla, MOHigh School Diploma -
Jackson Senior High School
05-2009
Skills
- Coordination
- Detail Orientated
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
Timeline
Customer Service Representative
Custom Profile
07.2022 - Current
Private Sales Representative
American Immersion Theater
08.2019 - 06.2022
Counter Salesperson
Hertz Car Rental
2016 - 2019
No Degree - Aerospace Engineering
Missouri S&T
High School Diploma -
Jackson Senior High School