Michael Gutierrez
Fayetteville,GA
Summary
Energetic Food Truck Operator utilizing culinary knowledge to prepare delicious meals for customers and patrons. Manages stressful situations expertly. Projects outgoing, professional personality while engaging with customers. Focuses on resolving customer disputes to avoid negative reviews and improve company reputation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Truck Manager
Carbarts K-dogs
Fayetteville, GA
05.2022 - Current
- Created a system for tracking customer orders and payments.
- Developed and implemented strategies to increase sales at food truck events.
- Organized staffing for busy peak periods, ensuring adequate coverage of all shifts.
- Conducted regular meetings with staff to discuss service standards, promotions, and customer feedback.
- Ensured compliance with health regulations related to food preparation and storage.
- Managed the day-to-day operations of the food truck, including scheduling, inventory management, budgeting and purchasing supplies.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Maintained records of daily sales transactions as well as monthly reports on financial performance indicators.
- Trained new employees on proper procedures for handling customers' orders and payment processing.
- Monitored quality control throughout the entire process from order taking to serving the final product to customers.
- Performed routine maintenance checks on equipment such as grills and fryers.
- Reviewed menus regularly and made necessary changes according to customer preferences.
- Established relationships with local businesses in order to gain access to parking spaces for the food truck.
- Developed promotional materials such as flyers, posters, banners.
- Inspected trucks daily before operating them in order to ensure safety protocols were followed.
- Analyzed competitors' tactics regarding menu items, prices and services offered.
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Organized involvement in local events, meetings and parties to serve as caterers or food vendors.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
Team Member
Tractor Supply Company
Fayetteville, GA
05.2021 - 03.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Monitored expiration dates on food items for freshness assurance.
Education
High School Diploma -
Monarch Home School
Saint Charles, IL07-2017
Skills
- Food presentation
- Employee Scheduling
- Food Preparation
- Social Media Promotion
- Supply Ordering
- Scheduling Staff
- Employee Supervision
- Money Handling
Certification
- Forklift Certifications
Affiliations
- Tae-Kwon-Do
Accomplishments
- Customer Appreciation award
Timeline
Food Truck Manager
Carbarts K-dogs
05.2022 - Current
Team Member
Tractor Supply Company
05.2021 - 03.2022
High School Diploma -
Monarch Home School