Michael Hawkins
Fort Worth,TX
Summary
Team player with an upbeat and positive attitude, specializing in quality and speed. Articulate and enthusiastic with demonstrated passion for building strong working relationships during my 7+ years of Managerial experience. Regularly utilizing an analytical mindset to optimize processes and solve complex problems. Constantly expanding experience in SQL, Tableau, and R Studio to reinforce my Google Data Analytics Certification and further support my passion for data analytics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turbine Engine Specialist
Fort Worth, TX
01.2025 - Current
- Facilitated product selection, ordering, billing, returns, and exchanges for customers.
- Delivered exceptional customer service to enhance satisfaction.
- Tracked orders from initiation to completion to ensure timely delivery.
- Resolved customer complaints swiftly and effectively.
- Cultivated positive relationships with customers through friendly interactions.
Shift Leader/Director of Training
Chick-fil-A
Fort Worth, TX
08.2021 - 01.2025
- Analyzed inventory databases of 250+ SKUs totaling $3 million per year to streamline productivity and ensure sufficient stocking of produce.
- Implemented a new functional leadership structure resulting in 15% increase of customer satisfaction due to increase of role specialization of Directors and Managers
- Audited Point of Sale systems to identify discrepancies in expected and actual revenue, mitigating the impression of revenue loss by $10,000 per year.
- Managed day to day operations of the store, including weekly staffing of over 100 employees and bi-weekly new hire trainings.
Education
Some College (No Degree) - School of Psychology
Liberty University
Skills
- Excel Spreadsheets
- Quick learner
- Results-oriented
- SQL
- Attention to detail
- Dependable
- Sociable
- Enthusiastic
- Tableau
- R
Certification
Google Data Analytics- completed in 2023
- Average score of 90% on all exams
Work History
- E-Sport Stadium of Arlington Production Assistant/Talent 02/2021- 11/2022
- Risckey's BBQ Assistant General Manager 09/2019-04/2020
- EECU Credit Union Financial Center Consultant 06/2018-12/2018
Community Service
My family founded the Empowering Education International Organization that I regularly participate in mission trips for. The foundation is aimed at assisting young children that are enduring poverty, with a primary focus in education. (Danli, Honduras)
Languages
Proficient in Spanish speaking
Timeline
Customer Service Representative
Turbine Engine Specialist
01.2025 - Current
Shift Leader/Director of Training
Chick-fil-A
08.2021 - 01.2025
Some College (No Degree) - School of Psychology
Liberty University
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