Michael Hileman
Indianapolis,IN
Summary
Highly-motivated and experienced aviation professional who offers over seven years working in the industry. Successful at enforcing policies adhering to company regulations with a strong desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal skills and proven leadership qualities. Seeking position with Solairus Aviation as a Flight Coordinator to enhance passenger experience and create pleasant memories onboard.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
03.2016 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Completed reports recognizing discrepancies and promptly addressing for resolution.
Operations Agent
Southwest Airlines
Indianapolis, IN
03.2023 - 08.2023
- Maintained operations compliance with FAA, TSA and airport regulations.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain passenger satisfaction.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
Server/Bartender/Trainer
Oceanaire Seafood Room
Indianapolis, IN
11.2022 - 03.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
FAA Dispatch Apprenticeship
Republic Airways
Indianapolis, IN
06.2022 - 10.2022
- Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
- Facilitated positive interaction with flight crews, station managers and HQ through detailed reports and flight briefings.
- Prepared dispatch release documents for flights.
Education
Some College (No Degree) - Tourism and Travel Management
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Training and Development
- Conflict Resolution
- Company Policy Adherence
- Decision-making
- Attentiveness
- Communication
- Customer Service
- Crew Coordination
- Emergency Response
- FAA Regulations
Timeline
Operations Agent
Southwest Airlines
03.2023 - 08.2023
Server/Bartender/Trainer
Oceanaire Seafood Room
11.2022 - 03.2023
FAA Dispatch Apprenticeship
Republic Airways
06.2022 - 10.2022
Flight Attendant
Delta Air Lines, Inc
03.2016 - Current
Some College (No Degree) - Tourism and Travel Management
Indiana University - Purdue University Indianapolis
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
John SloanJohn Sloan
Aircraft Support Mechanic at Delta Air LinesAircraft Support Mechanic at Delta Air Lines
KeAnna RussellKeAnna Russell
Ramp Agent at Delta Air LinesRamp Agent at Delta Air Lines
Davina RobbinsDavina Robbins
Sterile Processing Support Services at GhostRxSterile Processing Support Services at GhostRx