Michael Ing
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager Trainer
Da Vien Coffee
2025.09 - Current
- Train and develop newly hired store managers through hands-on leadership coaching, assisting with orientation, onboarding, and operational training before placement at assigned locations
- Oversee daily store operations, including scheduling, team supervision, and customer service standards, while mentoring staff
- Manage labor operations alongside a three-manager leadership team to maintain staffing efficiency and meet labor cost goals
- Conduct monthly management meetings to review KPIs, attendance, employee performance, sales targets, and operational goals
- Build and maintain strong vendor relationships to support consistent product quality, timely deliveries, and cost control
- Manage inventory, ordering, and stock control while utilizing FIFO practices to minimize food waste and maintain operational efficiency
- Maintain high operational standards by consistently achieving audit and secret shopper scores of 90% or higher
- Managed high-volume BOGO promotions through effective line control, crowd management, and team coordination to maintain smooth store operations and positive customer experiences.
Senior Cashier
The Stand: American Classics
2023.02 - 2025.09
- Organizing store while assessing inventory and stocking when needed while upkeep store cleanliness
- Inspect food to ensure quality is given to customers while maintaining efficiency
- Answered incoming phone calls to assist customers with placing mobile orders, ensuring excellent customer service and satisfaction
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty.
Behavior Technician
Stepping Stones Group
2022.02 - 2025.02
- Implements behavior support and treatment plans
- Provides direct behavioral intervention to individuals with ASD utilizing ABA
- Records data and clinical documentation on client's response to intervention
- Assess 1:1 home sessions to determine programs that best suits the client to ensure parent satisfaction
- Proficient in AAC devices required to work with non-verbal individuals while de-escalating tantrums and aggression
Store Manager
Afters Ice Cream
2016.05 - 2021.05
- Consistently passed monthly inspection and evaluation with a score above 90 conducted by the Regional Manager's staff.
- Monitored and delegated tasks that include analyzing stock, reviewing cash reports, and product satisfaction towards customers.
- Created weekly schedules in accordance with a monthly labor goal to satisfy the sales/employee ratio.
- Hired and trained new staff members on customer service skills, ice cream knowledge and health & safety standards by responding to active candidates
Education
BA - Sociology
Cal State Long Beach
Long Beach, CA2021-05
Certification
- California Food Manager Certification, Responsible Beverage Services (RBS) Certified
Timeline
Store Manager Trainer
Da Vien Coffee
2025.09 - Current
Senior Cashier
The Stand: American Classics
2023.02 - 2025.09
Behavior Technician
Stepping Stones Group
2022.02 - 2025.02
Store Manager
Afters Ice Cream
2016.05 - 2021.05
BA - Sociology
Cal State Long Beach